Support Engineer

Job Overview
We are seeking a dynamic and proactive Support Engineer to join our innovative IT support team. In this role, you will be the frontline for resolving technical issues, ensuring seamless computer and network operations, and delivering exceptional customer service to our users. Your expertise will help maintain the stability of our IT infrastructure, troubleshoot software and hardware problems, and support a variety of operating systems and network environments. This is an exciting opportunity for someone passionate about technology, eager to make a tangible impact, and ready to thrive in a fast-paced environment.

Responsibilities

• Provide technical support across multiple platforms including Windows, macOS, and Linux, ensuring timely resolution of user issues.
• Troubleshoot software problems related to operating systems, applications like Microsoft Office, and enterprise tools such as ServiceNow, Jira, and BMC Remedy.
• Manage computer hardware components including desktops, laptops, mobile devices, and peripherals to optimize performance.
• Assist with network administration tasks such as configuring and maintaining LAN, WAN, VPNs, firewalls, DNS settings, TCP/IP protocols, and network security measures like Meraki devices.
• Support IT infrastructure by managing Active Directory accounts, Group Policy Objects (GPO), Windows Server environments, and Linux servers.
• Utilize tools like SCCM for software deployment and updates while ensuring compliance with security standards.
• Collaborate with team members to analyze issues using strong analysis skills and escalate complex problems when necessary.
• Maintain detailed documentation of support tickets using platforms like ServiceNow or Jira while providing clear communication to end-users.
• Contribute to the continuous improvement of help desk processes by sharing insights on common issues and solutions.

Requirements

• Proven experience in IT support or help desk roles with a focus on desktop support and network administration.
• Strong knowledge of operating systems including Windows (Windows Server), macOS, and Linux.
• Hands-on experience troubleshooting computer hardware components and peripherals.
• Familiarity with networking concepts such as LAN/WAN setup, TCP/IP protocols, DNS management, VPNs, firewalls (including Meraki), and TCP troubleshooting techniques.
• Proficiency in managing Active Directory environments and implementing Group Policy configurations.
• Experience working with enterprise tools like SCCM for software deployment and BMC Remedy or ServiceNow for ticket management.
• Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
• Ability to prioritize tasks effectively in a fast-paced environment while maintaining high-quality service delivery.
• Certifications such as CompTIA A+, Network+, Microsoft Certified Solutions Expert (MCSE), or Cisco CCNA are preferred but not mandatory. Join us if you’re ready to leverage your technical expertise in a vibrant environment where your problem-solving skills will directly impact our organization’s success!

Pay: $50,844.89 - $61,232.56 per year

Work Location: In person