Support Executive

We are seeking a Support Representative to manage partner interactions across multiple channels. You will be the point of contact for our UK-based partners, ensuring excellent service

Key Responsibilities

• Provide prompt and professional support to partner via chat, email, whatsapp
• Negotiate with partners and onboard new partners
• Ensure quick response times to all partner queries and issues.
• Collaborate with internal departments to guarantee smooth service delivery
• Handle and resolve issue with partners
• Manage operations documentation, including purchase orders, invoices, delivery notes, and compliance records.
• Ensure Service Quality from Partners

Requirements

• Bachelor’s degree is required.
• Minimum 1 year of experience in customer support (post degree)
• Strong communication skills in English (written and spoken).
• Comfortable using messaging apps, CRM tools, and email platforms.
• Ability to manage multiple conversations and tasks simultaneously.
• A customer-first mindset with a positive, problem-solving attitude.

Job Type: Full-time

Pay: Rs100,000.00 - Rs120,000.00 per month

Work Location: In person