Support Executive (Night Shift)

Job Description – Support Executive

Position: Support Executive

Location: Gurugram

Employment Type: Full-Time

⸻

About the Role

We are looking for a dedicated Support Executive to handle customer queries, provide product assistance, and ensure excellent customer experience. The role requires patience, problem-solving, and a customer-first approach.

⸻

Key Responsibilities

Respond to customer queries via calls, chats, and emails.

Provide product knowledge, troubleshooting, and technical support.

Log and track issues, ensuring timely resolution.

Escalate unresolved issues to higher support teams as needed.

Maintain customer satisfaction by delivering professional and empathetic service.

Collect and share customer feedback to improve product and service quality.

⸻

Requirements

0–2 years of experience in customer support (freshers welcome).

Excellent verbal and written communication skills.

Problem-solving ability with patience and empathy.

Night shift only

Language preferences- English with very good communication skills

Bilingual (English + Spanish)

Bilingual (English + Punjabi

⸻

What We Offer

Competitive salary with performance bonuses.

Comprehensive training and growth opportunities.

Supportive team environment.

Chance to build a career in customer success and service.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person