Support & Maintenance Engineer CIAM

ROLE PURPOSE: The incumbent is responsible to review business requirements, liaise with Internal /

External parties to find and supervise the evaluation of a suitable solution. The requirements discussion

proposes enhancements to business / technical processes for better automation of respective business

area, oversees project activities and ensures that implementation is as per defined standards.

1. Should be technically sound on the CIAM and IBM identity security access manager

(ISAM/IBM verify) with good working knowledge to handle Customization, Development,

Installation, and Configuration.

2. Work with vendor to install, configure and deploy CIAM (ISAM) solutions into dev, QA, UAT,

and production environments and manage its integration with digital channels like Mobile

banking, internet banking etc.

3. Raise and follow up required change requests and tickets in service manager.

4. Prepare/Review project documents related to projects and tasks for approvals.

5. Gathering requirements from business users for projects, tasks, operational requests

and enhancements for technical teams.

6. Support for UAT of projects and tasks including preparation of documents and approvals.

7. Support Go-live and post Go-live activities for assigned projects and tasks

8. Support business Users to translate business requirements to Vendors (in technical steps) and

vice-versa.

9. Escalate issues and suggest corrective actions. Timely follow up on assigned Projects and tasks.

10. Follow-up and track Services, Co-ordinate Vendor Support Issues, respond to service tickets in a

timely fashion.

11. Track, resolve and report incidents and known errors through the approved processes.

12. Follow the mandatory and obligator/ standards set by the management in delivering the services.

13. Completion of the assigned tasks to satisfy the Users' needs and within the agreed upon

time parameters.

14. Execute the ad-hoc instructions or provide flexibility within ethical and professional standards

from line manager to achieve any exceptional business objectives, Internal IT Objectives

related to ADIB group.

15. Support & Manage "go-live' and post 'go-live' activities for projects and any releases to production