Support Partner (PT) - Mesa, AZ

Since 1971, A New Leaf has been dedicated to its mission of “Helping Families…Changing Lives,” making a positive impact on the lives of over 24,000 people annually in the Phoenix Metropolitan area. A New Leaf is committed to empowering individuals and enriching communities through transformative services. Guided by our core values—Compassion, Passion for Results, Collaboration, Accountability, Integrity, and Conscientiousness—we strive to create meaningful, lasting impacts in the communities we serve.

Support Partner
A New Leaf is committed to empowering individuals and enriching communities through transformative services. Our core values—Compassion, Passion for Results, Collaboration, Accountability, Integrity, and Conscientiousness—guide us in creating meaningful, lasting impacts in the communities we serve.
Salary: $20 hr
Schedule: Sun - Tues 10 pm - 8am

Job Summary:
The Support Partner provides direct support and supervision within a transitional housing program serving individuals experiencing homelessness and housing instability. This position is responsible for maintaining a safe, respectful, and supportive environment; monitoring participant and facility activity; responding to crises and emergencies; completing required documentation; and supporting daily program operations. The Support Partner serves as a resource to participants and helps ensure compliance with program expectations, safety practices, and agency standards.

Responsibilities:

• Monitor participant and facility activity to promote a safe, secure, and supportive environment.
• Maintain continuous onsite presence throughout the assigned shift unless otherwise authorized by management.
• Monitor participant compliance with program expectations and report concerns through established channels.
• Respond to participant concerns, emergencies, conflicts, and crisis situations using approved intervention and de-escalation techniques.
• Follow established emergency procedures and assist with emergency response activities as needed.
• Observe and report participant health, safety, wellness, or environmental concerns in accordance with program procedures.
• Assist with participant admissions, discharges, orientations, and program transitions as assigned.
• Explain program expectations, house rules, safety procedures, participant responsibilities, and program requirements and support compliance with program expectations.
• Provide participants with information, referrals, resources, and support services as appropriate.
• Support participant engagement in program activities, meetings, and services designed to promote stability and self-sufficiency.
• Complete accurate and timely documentation, including progress notes, incident reports, census information, shift reports, communication logs, participant intake and exit forms, and other required program records.
• Review communication logs, shift reports, program updates, and other resources to remain informed regarding participant and program needs.
• Communicate relevant participant, facility, safety, and operational information to program staff to support continuity of services.
• Answer and appropriately route incoming phone calls and inquiries, including providing information and screening crisis-related calls as appropriate.
• Assist with maintaining facility cleanliness, organization, safety, and readiness and report maintenance concerns as identified.
• Assist with monitoring and maintaining common areas, participant living spaces, and shared program environments to promote safety, cleanliness, and program standards.
• Stock, organize, and maintain program supplies as assigned.
• Receive, organize, and distribute program deliveries, donations, and supplies as assigned.
• Coordinate and support volunteer meal program activities in accordance with program procedures.
• Provide transportation using agency vehicles for approved program activities when assigned.
• Assist with the collection, transportation, organization, and distribution of donated items as assigned.
• Participate in staff meetings, trainings, supervision, and professional development activities as required.
• Assist with training and onboarding new staff as assigned.
• Collaborate with program staff to support participant success and program operations.
• Perform other duties as assigned.

Qualifications:Education:

• High School Diploma or GED required.
• Associate's degree in Human Services, Social Work, Behavioral Health, Psychology, Criminal Justice, or a related field preferred.

Experience:

• Experience working with individuals experiencing homelessness, housing instability, poverty, behavioral health challenges, substance use disorders, trauma, or other barriers to self-sufficiency preferred.
• Experience in shelter services, transitional housing, residential services, behavioral health, human services, customer service, security, or a related field preferred.
• Experience maintaining participant records, case notes, incident reports, or program documentation preferred.
• Ability to effectively engage participants while maintaining professional boundaries and supporting a respectful, participant-centered environment.
• Ability to remain calm and respond appropriately during crises, emergencies, and challenging situations.
• Ability to work independently, exercise sound judgment, and follow established policies and procedures.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office and electronic documentation systems preferred.

Working Conditions/Physical Requirements:

• Work is performed onsite within a transitional housing residential environment.
• Regular interaction with participants experiencing homelessness, housing instability, behavioral health challenges, substance use disorders, trauma, and other barriers to self-sufficiency.
• Frequent use of computers, phones, electronic documentation systems, and other standard office equipment.
• Ability to sit, stand, walk, bend, reach, climb stairs, and move throughout program facilities and grounds.
• Conduct routine building and grounds checks throughout the assigned shift.
• Occasional lifting of up to 25 pounds.
• May be required to respond to participant crises, facility emergencies, medical concerns, and other urgent situations.
• Must remain awake, alert, and able to respond to participant, facility, and emergency needs throughout the entire assigned shift.
• Position requires continuous onsite presence during scheduled work hours unless otherwise authorized by management.
• Overnight, weekend, holiday, and alternative schedule work may be required.
• Must maintain confidentiality, professional boundaries, and professionalism in all interactions.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position, in accordance with applicable law.

Compliance Requirements:

• Must Be At Least 21 Years of Age
• Class One Fingerprint Clearance Card
• Central Registry Background Check
• Drug Screening
• CPR/First Aid Certification
• Valid Unrestricted Driver’s License
• Current Auto Liability Insurance
• 39 Month Motor Vehicle Record
• Adhere to all organizational policies, including the Code of Conduct, professional standards, and relevant regulations.

Mandated Reporter Requirements:

• As a mandated reporter under Arizona statute A.R.S. § 13-3620, you are required to immediately report any suspected abuse or neglect of a minor to your Supervisor, Manager, Director, Clinical Director, or Chief Officer, who will assist in making the appropriate report to authorities.
• Reports should be directed to either the local law enforcement agency or child protective services (1-888-SOS-CHILD). Abuse suspected of involving a family member or legal guardian should be reported to child protective services, while other cases should be reported to law enforcement.

Responsible to: Program Supervisor
Supervisory Responsibilities: None

We appreciate your interest in our organization. We consider applicants for all positions without regard to race, religion, color, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status.
A New Leaf is an at-will employer. Any offer of employment with A New Leaf is contingent upon a successful consumer report, which includes verification of employment, education, criminal background search, and driving records.
A New Leaf is an Equal Employment Opportunity Employer and participates in the E-Verify program.

BENEFITS PACKAGE:
All of our employees enjoy the following benefits: direct deposit, competitive pay, accrued sick time, Employee Assistance Program (EAP), an annual team member appreciation event, and an informal yet professional team environment.
For full-time employees, we also provide the following as part of the total compensation plan: Medical/Dental/Vision Coverage, Accrued Sick and Vacation Time, Paid Holidays, Life Insurance, AD&D, Short-Term Disability, 401(K), Tuition Reimbursement, and a Wellness Program. This program has received a Silver Level of excellence in worksite wellness and includes Annual Biometrics, Gym Reimbursements, Wellness Initiatives, Workers Compensation improvements, and much more.