Support Service Counselor 2 (SSVF)

OIC of Washington I Job Description

Position: Support Services Counselor 2 SSVF

Division: Supportive Services

Department: Education and Career Services

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities which are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice. OIC of Washington is an “at will” employer and employment can be terminated at any time for any reason.

Supervised by: Associate Director, Education and Career Services

FLSA classification: Non-Exempt

Minimum Qualifications: A.A. Degree; BA degree in Social Services or related field

One to Two (1-2) years of experience in case management

Job Location: Multiple Locations

Salary: $23.85-$31.12

The Support Services Counselor will provide supportive service to Veterans and their families in this grant funded program. This position will provide case management services to Veterans to develop and execute individual housing plans which will enhance housing security for eligible Veterans. The person in this position will meet with potential candidates, assess their eligibility by reviewing the required documentation for the program, and determine eligibility.

Essential Duties
Perform primary case management responsibilities for program clients, community stakeholders and other agencies on the program and its requirements.

Coordinate, prepare, and maintain required charting and documentation in a timely and thorough manner (including daily HMIS/Caseworthy input).
Complete comprehensive assessment with program participants who have been accepted into the SSVF program and develop an Individualized Housing Stability Plan with each participant.

Have a working knowledge of program policies and procedures. Ability to utilize and apply knowledge of all program policies and procedures.

Coordinate with local resources to identify available and affordable units.

Work with other OIC SSVF team members to reach monthly goals for veteran enrollment into the program.

Assist participants to coordinate their move-in, access furniture, and utilities set-up as required by their lease.

Periodically monitor the participants’ progress on the Individualized Housing Stability Plan and amend or extend the plan as needed (30, 60, 90 days) to ensure that participants achieve their housing stabilization goals.

Follow up with all SSVF participants monthly after their goals are met to assess whether they continue to maintain their permanent housing 90 days after stabilization.

Maintain accurate and complete case notes for each participant within OIC’s SSVF HMIS database and Caseworthy.

Coordinate appropriate referrals and linkages to available community partnerships, mainstream services, and VA benefits.

Develop relationships with representatives in other agencies to support individuals attain services such as additional mental healthcare, psychiatric medication, medical resources, financial assistance, legal advocacy, etc.

Participate in daily debrief sessions, weekly supervisory and/or staff meetings, training and development opportunities as determined appropriate by the program director.

Attend veteran events, SSVF program trainings, OIC’s trainings, and any other relevant training opportunities.

Market the program to landlords and mediate any issues between participants and landlords.

Participate in weekly/monthly co-case conferencing with other community agencies.

Participation in Outreach tasks (Resource events, Street Outreach, Community Connections)

Performs routine backups to ensure program data is preserved

Operates telephone system and routes calls to appropriate staff

Greet clients, visitors, staff, and outside entities

Operates general office equipment
Collect, sort, distribute, and prepare mail and messages daily

Assist with the resolution of complaints, inquiries, and client needs

Ensure that participants receive the assistance needed to promote housing stability, including but not limited to: consulting with participants to conduct needs assessment, working with participants to create Individualized Housing Stability Plans (IHSP) that include specific plans and specific goals, monitoring participants from the time of intake until they exit the program, and ensuring that participants obtain needed supportive services, linkage to VA and mainstream resources, re-evaluate participant eligibility, per program requirements.

Interpret and explain information, such as eligibility requirements, application details, and program specific information.

Determine the participant's household needs and priorities. Gather and record information about the participant's health, income, eligibility for public benefits, employment skills, background, family relationships and supports, and living situation in order to identify and coordinate those services that will be most effective and acceptable to the participant in improving housing stability.

Keep abreast of OIC of WA organization policies and procedures, and keep the Program Director apprised of any concerns regarding upset clients

Other duties as assigned.

Exhibit a genuine passion and unwavering dedication to the mission and vision of the organization.

Demonstrate a strong commitment to delivering exceptional customer service across all programs, ensuring positive experiences for participants and clients in the communities served by OIC of WA.

Possess excellent written and verbal communication skills.

Foster collaborative relationships with administration, embracing the responsibilities and authority associated with this role.

Maintain meticulous attention to detail, ensuring client intake processes are accurate and complete.

Clearly articulate OIC’s mission, values, and policies to staff and clients, and consistently model these principles in daily work.

Support OIC’s commitment to becoming a learning organization by embracing its coaching philosophy as a means to build skills, expand knowledge, enhance capabilities, and strengthen relationships across the organization.

Uphold and model the values that define OIC’s workplace culture on a daily basis.

Demonstrate proven experience in an office setting, including strong organizational skills, self-motivation, and effective oral and written communication.

Apply sound judgment, work efficiently under pressure, and maintain strict confidentiality.

Successfully manage multiple complex projects with critical deadlines.

Exhibit proficiency in computer applications, including word processing, spreadsheets, scheduling tools, and presentation software.

Show genuine respect and concern for all cultures and diverse populations served by OIC.

The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be considered to enable individuals with disabilities to perform essential functions.

Frequently required to stand, walk, and sit. Frequently required to talk and hear.

Occasionally drive a motor vehicle in different seasonal weather and road conditions and times of day.

Occasionally will lift up to 10 pounds. Occasionally required to reach, push/pull, and stoop.

Successfully pass a Criminal History & Background Check, and pass a pre-employment drug test.

Maintain a current driver’s license, required motor vehicle insurance, reliable vehicle, and good driving record. Employment is conditional on CEO approval.