Support Staff

Summary/Objective: Support staff helps in every facet of our day-to-day operations. From check-in, to scheduling, our support staff make sure our center runs smoothly, and aids patients and staff, in any need possible.

Support Staff Job Responsibilities:

• Supports the center, in various roles, with various tasks.

• Help patient’s complete registration process.

• Schedule patients for follow up or same day appointments.

• Assist with rooming patients, as needed.

• Maintain workspace cleanliness, restock clerical equipment, and keep lobby clean.

• Reviews schedules and reports to confirm patient appointments.

• Relay information accurately and promptly between patients and staff.

• Warm hand off any connecting calls between patients, offices, and staff.

• Perform other tasks, as assigned, or needed by leaders.

Competencies

• Ability to interact with patients, staff, and physicians in a professional and compassionate manner.

• Strong clinical knowledge (breast health, medications, etc.)

• Able to assess, plan, intervene, and evaluate the physical, emotional, and educational needs of patients.

• Advanced knowledge of current screening, diagnostic tools, and treatment options for breast cancer patients.

• Strong interpersonal skills

• Strong oral and written communication skills

• Strong ability to multi-task.

• Demonstrate strong ability to be flexible and receptive to new ideas and be able to lead and/or participate in change in ever changing breast health situations.

• Good knowledge of and ability to perform sterile procedures.

• Strong computer skills (Word, Excel, PowerPoint, etc.)

• Strong ability to be detail oriented.

Supervisory Responsibility: N/A

Work Environment: This job operates in a professional office environment. This role routinely uses standard office and/or medical equipment.

Physical Demands: While performing the duties of this job, the employee frequently is required to stand; walk; use a computer; The employee is occasionally required to sit for prolonged periods; The employee must occasionally lift and/or move up to 10 pounds and may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job.

Position Type and Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday. This position may require a variety of hours and possible occasional weekend work.

Travel: N/A

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties and responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Education and Experience: High School graduate or equivalent, customer service experience, medical office, terminology and anatomy. Referrals & authorizations experience.