Support Training & Enablement Program Manager

About Us

At Rezdy, we’re builders, doers, and difference-makers—driven by a shared mission to reshape the tours, activities, and experiences industry. Alongside our sister brands, Checkfront and Regiondo, we power more than 20,000 businesses and support over $10B in bookings globally. Our technology helps operators thrive while delivering unforgettable moments to travelers around the world.

We work in an industry built on adventure, energy, and human connection—and that same spirit fuels how we show up every day. Spanning North America, Europe, and Asia-Pacific, our teams are united by bold goals, a bias for action, and an unwavering commitment to delivering for our customers.

Our success starts with people. Our teams are the engine behind everything we create. We value self-starters who take ownership, embrace challenges, and raise the bar—for themselves and those around them. We believe in creating space to grow, take risks, and make a real impact—and we celebrate those who lead with curiosity, grit, and drive.

If you’re passionate about performance, hungry to learn, and ready to help shape the future of travel—this is your kind of place. Let’s build, grow, and win together.

We’re looking for an experienced and strategic Training & Enablement Program Manager to build and scale a world-class learning program for our global Support organization. This role will be the architect behind how our Support agents learn the product, grow their skills, and remain confident and knowledgeable in an evolving SaaS environment.

As the company’s first dedicated Training & Enablement leader, you will design our onboarding program from the ground up, build structured learning paths, create assessments and certifications, and lead continuous education initiatives. You will partner closely with Support leadership, high-performing agents, Product, Engineering, and Support Operations to ensure every agent is set up for success.

Over time, this role will evolve into a leader of a small global Training & Enablement team.

This is an on site role, 5 days a week in office

Training Development & Ownership

• Own and deliver the full onboarding experience for all new Support agents.
• Build a scalable training curriculum, learning paths, and structured modules that support product knowledge, troubleshooting skills, and customer experience excellence.
• Develop training content including slide decks, facilitator guides, exercises, videos, walkthroughs, and hands-on simulations.
• Create assessments, quizzes, and certification programs that validate knowledge and demonstrate readiness.
• Collaborate with internal subject matter experts, top-performing agents, and other stakeholders to develop and refine training materials.
• Conduct live onboarding sessions and facilitate workshops as needed.

Continuous Education & Knowledge Initiatives

• Establish an ongoing learning strategy that ensures Support agents stay current on product updates, new workflows, and emerging customer issues.
• Partner with Support Operations to identify knowledge gaps and learning opportunities.
• Drive recurring knowledge audits to identify trends, areas of risk, and opportunities for new training content.
• Maintain a feedback loop with agents and Support leadership to continually iterate on training quality and outcomes.

Enablement for Product Releases

• Join product release cycles as the Support’s enablement representative.
• Partner with Product, PMM, and Engineering to understand new releases and translate them into Support-ready learning assets.
• Create agent-facing materials such as feature briefings, quick-reference guides, and release notes.
• Ensure agents are fully prepared for new features before launch through training, micro-learning modules, or certification updates.

Learning Tools & Systems

• Help evaluate, select, and roll out a Learning Management System (LMS) or other training delivery tools.
• Build standardized processes for content delivery, learner tracking, and progress reporting.
• Partner with Support Operations to ensure learning tools integrate effectively with existing support systems.

Cross-Functional Collaboration

• Serve as the training liaison between Support and cross-functional teams including Product, Engineering, Product Marketing, and Support Operations.
• Ensure that Support is fully represented in product readiness conversations and that learning programs are aligned with business goals.

Required Experience

• 4–6+ years of experience in Support Training, Enablement, Program Management, Learning & Development, or similar roles.
• Proven experience creating training programs, learning paths, or onboarding materials in a SaaS or technical support environment.
• Strong instructional design skills, including curriculum development and assessment creation.
• Experience collaborating cross-functionally; especially with Product, Engineering, and Support Operations.
• Excellent communication and content creation abilities (written, verbal, and visual).
• Demonstrated ability to manage multiple initiatives, meet deadlines, and work independently.

Preferred Experience

• Experience selecting or managing LMS tools.
• Familiarity with Support environments using platforms such as Zendesk, Aircall, or other service tools.
• Experience working with global teams or distributed learning environments.
• Background in product enablement, product education, or customer learning programs.

When you join our team, you’re stepping into a culture built on momentum, ownership, and clarity of purpose. We move decisively, think boldly, and stay deeply connected to our customers and the people behind the work. Across all our brands, we believe meaningful impact comes from empowered teams, aligned priorities, and unwavering commitment.

Here’s what you can expect:

• High trust, real impact: You’ll have the autonomy and expectation to lead with ownership, tackle problems end-to-end, and make decisions that move the business forward in meaningful ways.
• Curiosity with discipline: We value asking sharp questions, challenging assumptions, and exploring smarter ways to work. We don’t just get things done, but to get them done right for our customers.
• One team, all in: Collaboration beats ego, wins are shared, and we rally together when the work gets tough.
• Space to grow: You’ll be supported and stretched, taking on challenges that build capability, sharpen judgment, and accelerate your growth as a leader and problem-solver.
• Progress with purpose: We move fast, stay focused on what truly matters, and prioritise long-term impact over quick fixes.

You’ll be joining a global team committed to building something that truly matters—and enjoying the ride along the way.

We’d be excited to have you with us. Together, let’s shape the future of the tourism industry.

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