Supportive Housing Case Manager

SUMMARY

Supportive Housing Case Managers are members of the Supportive Housing Program Team, which provides scattered site supportive housing services in the community to individuals and families experiencing homelessness and housing challenges due to mental health challenges and/or substance abuse. The Supportive Housing Case Manager provides specialized case management coordination with the goal of supporting recovery, clinical services and community reintegration for individuals and families residing in permanent supportive housing. The Supportive Housing Case Manager, through collaboration with their team, implements a targeted, clinical case management component focused on moving individuals and families out of homelessness quickly as well as establishing skills and community supports for long-term recovery and housing stability. This position requires a high degree of creativity, collaboration skills, organization and ability to adapt services for person centered approaches.

Members of the Supportive Housing Team include Supportive Housing Senior Manager, Supportive Housing Case Managers, and Supportive Housing Senior Case Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Collaborates with clients and in the formulation of comprehensive, person-centered service plans that are reviewed and modified with the client and team on a regular basis.
• Conducts ongoing assessments, collaboratively with clients and team, to guide ethical and targeted service delivery.
• Provides outreach, case management, counseling, advocacy and other needed services to clients in any environment including: the streets, shelters, prisons, hospitals, apartments, office, etc.
• Provides individually tailored services to each client—i.e. housing placement, independent living skills, vocational guidance, appointment escorts, integrated substance abuse and mental/physical health treatment, and counseling.
• Conducts home and community-based visits.
• Assists clients with managing their monies, including preparing budgets with clients and computing expenses.
• Coordinates and monitors referrals to community services, and advocates for client’s participation in them.
• Educates, informs and advocates for clients regarding benefits and entitlements.
• Leads groups, workshops and in-services on topics such as substance abuse, wellness, safe sexual health, domestic violence, etc.
• Assists with referrals to appropriate community supports to ensure each client’s housing stability
• Provides post-placement conflict resolution and mediation services for clients, as related to housing stability
• Maintains compliance with written and computerized records, compiles reports and completes other program documentation, to include case notes, data management, letters, grant requirements.
• Develops and manages a comprehensive outreach/working relationship with stakeholders, to include other community partners.
• Works collaboratively as a member assigned team, to include involvement in staffing, Recovery Team Meetings, and ongoing communication about client strengths and needs.
• Participates in clinical supervision and training opportunities to develop skills utilizing Motivational Interviewing, Trauma Informed Care, and Recovery Oriented Care.

Additional Duties

• Other duties as assigned.

EDUCATION & EXPERIENCE

• Required:
• Bachelor’s degree in Social Work, Counseling, Psychology, or related field. Preferred-Master’s Degree in Human Services, Psychology, Social Work, or related field.
• Shared Lived Experience with homelessness, mental health and/or substance abuse challenges
• Must be certified as Peer Support Specialist (CPSS) or expectation to become a Certified Peer Support Specialist (CPSS) within one year of employment.

KNOWLEDGE, SKILLS, & ABILITIES

• Commitment to Haven for Hope’s mission and guiding frameworks of service delivery (1) Trauma Informed Practice (2) Recovery Oriented Practice (3) Person Centered Practice (3) Motivational Interviewing (4) Harm Reduction
• Patience, creativity, flexibility, compassion and sensitivity to persons with disabilities and underserved populations
• Excellent communication skills, written and verbal, to represent Haven for Hope, recruit housing partners, and educate about how to support clients with histories of homelessness and traumas.
• Excellent administrative ability, to include organizational skills, attention to detail and strong computer skills
• Ability to be self-directed and to take initiative, which includes ability to discern when to seek supervision
• Strong creative and critical thinking skills, including the ability to analyze problems, identify alternative solutions, and project consequences of proposed actions.
• Ability to work collaboratively and be invested as a member of the assigned H4H Team.
• Excellent public speaking and presentation skills
• Ability to engage with and sustain partner and client relationships
• Knowledge of local housing programs and requirements, and homeless services within the Bexar County area
• Familiarity with Federal and State Local Agencies involved in housing and housing policy.
• Shared Lived Experience of homelessness, mental health and/or substance abuse challenges is an additional asset to the position.

MANAGERIAL RESPONSIBILITIES

This position has no direct managerial responsibilities. Opportunity available to supervise Interns

CERTIFICATES, LICENSES, REGISTRATIONS

Required:

• Must have a valid Texas Driver’s License, a good driving record, reliable transportation and proper insurance coverage on automobile used for work. Monthly reimbursement for applicable and documented work related expenditures is provided. Travel within the city and its surrounding areas will be required (if applicable).

Preferred:

• Licensure as an LPC-I, LPC, LMSW, LCSW, or LMFT

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Standard physical activity such as periodic standing, walking, sitting, basic motor skills to access computer files for information or simple data entry.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate