Supportive Housing Coordinator - 30+ hours/week

Basic Functions

This is a great opportunity working with a small nonprofit organization with a robust mission and culture focused on impacting the Lancaster community!

The Coordinator provides supportive services to the residents at contracted rental communities, including case management, housing and budget counseling, community building events, and workshops to increase self-sufficiency and opportunities for residents. The populations served include seniors, families, persons with disabilities and single persons.

Essential Functions

1. Respond to referrals from Property Managers of residents in danger of losing housing, conduct needs assessment, follow-up support and home visits to ensure stability and prevention of eviction.

2. Establish and encourage adherence to a personal budget and case management plan through housing and budget counseling sessions.

3. Develop familiarity with the role of the Pennsylvania Housing Finance Agency (PHFA) and the requirements fulfilled by the Supportive Service Coordinator.

4. Create and maintain consistent communication channels, both verbal and written, between several parties, which could include the resident, property manager, family members and other service providers.

5. Coordinate quarterly on-site workshops, community activities and community recognition projects.

6. Develop knowledge of local, state and federal assistance programs (such as LIHEAP, rent rebates, Medicare/Medical Assistance, mental health services…)

7. Provide information and referral assistance regarding available support from appropriate social service agencies and/or community programs.

8. Encourage resident participation in property activities and promote leadership roles.

9. Maintain accurate client records and complete activity reports as necessary.

10. Monthly Food Box distribution (should be able to lift 20 pound boxes).

Other Functions

1. Complete all appropriate monthly/annual report forms and data entry, including work with PHFA reporting system.

2. Maintain working client files with activity documentation and copies of all corresponding paperwork.

3. Assume other responsibilities as assigned by the Program Director

Minimum Knowledge, Skills and Abilities

· Minimum Education Requirements- Bachelor's degree in human services preferred. Two year degree AND relevant work experience required.

· Excellent communication skills especially listening, mediation and writing.

· Possess strong organizational skills with ability to meet a demanding workload.

· Detail oriented to complete requirements of files and contract compliance.

· Creative problem solver.

· General knowledge or understanding of tenants’ and landlord’s rights and responsibilities.

· Case management experience.

· Demonstrated knowledge of county social service agencies and community programs.

· Fluency in the English language is required. Spanish speaking ability is preferred.

· Ability to develop budgets for residents and teach budgeting skills.

· Experience with computer and knowledge of Microsoft Office products.

· Valid driver’s license and legal vehicle that is registered, inspected and insured.

· Sensitivity to cultural and socioeconomic characteristics of population served.

· A commitment to empowering others to solve their own problems.

· A commitment to Tenfold’s Core Values: Empowerment; Innovation; Integrity; Diversity, Equity & Inclusion; Teamwork

· A conviction about the capacity of people to grow and change.

· The ability to establish a respectful relationship with persons served to help them gain skills and confidence.

· The ability to work collaboratively with other personnel and/or service providers or professionals.

· The capacity to maintain a helping role and to intervene appropriately to meet service goals.

· The ability to set appropriate limits/boundaries.

Work Environment and Physical Requirements

1. Sitting for extended periods, frequent walking, standing, climbing stairs, reaching with hands and arms, use of hands and fingers for phone and keyboard.

2. Regular use of laptop/hot spot and cell phone

3. Regular talking and hearing.

4. Visual acuity (with or without corrective lenses) for close vision, distance vision, and ability to adjust focus.

5. Working conditions are generally indoors with periodic exposure to weather on facility grounds going to resident apartments, for events on site and when traveling to meetings.

6. Capacity to use stairs is required to access offices and residences

7. Occasional need for lifting up to 20 pounds, including monthly food box delivery

Pay: $18.00 - $20.00 per hour

Benefits:

• 403(b) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Loan forgiveness
• Mileage reimbursement
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

People with a criminal record are encouraged to apply

Ability to Relocate:

• Lancaster County, PA: Relocate before starting work (Required)

Work Location: In person