Surgical Pre-assessment Administrator

To provide a high-quality administration service to the Pre-assessment department. To serve and support all patients attending for an appointment, providing comprehensive administrative and clerical support to the pre-assessment nurses with day-to-day tasks, ensuring the smooth running of the service.

• Provide prompt, efficient reception service to patients, visitors and staff.
• Ensure effective communication and information flows both internally and externally.
• Ensuring all information and patient’s notes are available to the nurses for clinic.
• To arrange interpretation services for any relevant appointments.
• To gather information for team members from other teams and agencies as required.
• Contribute to delivering a high quality, efficient and effective service by complying with all relevant policies and procedures.
• Ability to work under pressure.
• Attending and booking of patient’s appointments for their clinic attendance within pre-assessment.
• Ensure clinic outcomes are recorded correctly within Careflow.
• Ability to prioritise workload.
• Maintain patient confidentiality at all times.
• Opening clinics as requested by senior pre-assessment team.

Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre, Bensham Hospital, all within Gateshead.

Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.

We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.

Our values should be the ‘golden thread’ which runs through everything we do – they are the core of who we are. Our five values can easily be remembered by the simple acronym ICORE; Innovation, Care, Openness, Respect, Engagement.

We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women’s Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.

The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our ‘Balance’ programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.

• Provide prompt, efficient reception service to patients, visitors and staff.
• Ensure effective communication and information flows both internally and externally.
• Ensuring all information and patient’s notes are available to the nurses for clinic.
• To arrange interpretation services for any relevant appointments.
• To gather information for team members from other teams and agencies as required.
• Contribute to delivering a high quality, efficient and effective service by complying with all relevant policies and procedures.
• Ability to work under pressure.
• Attending and booking of patient’s appointments for their clinic attendance within pre-assessment.
• Ensure clinic outcomes are recorded correctly within Careflow.
• Ability to prioritise workload.
• Maintain patient confidentiality at all times.
• Opening clinics as requested by senior pre-assessment team.