SVP, Operations Manager

Portland, Oregon-based WFG National Title Insurance Company (WFG), a Williston Financial Group company, is a new breed of national real estate service providers and title insurance companies powered by innovation and collaboration. Founded in 2010, WFG has become the 6th truly national title underwriter and accomplished that faster than any other underwriter in history by creating and delivering a comprehensive suite of real estate-related services and technology. In all that it does, WFG strives to improve the real estate transaction, while increasing transparency and empowerment to the title agent, lender, realty professional and consumer.

WFG enjoys a Financial Stability Rating of A’ (A prime) as assigned by Demotech, Inc. Built around the directive to “communicate, collaborate, coexist,” WFG has worked to introduce a superior level of client commitment and service to the traditional mortgage and real estate industries, working to meet the changing needs of its clients, agents and associates. For more information, please visit www.WFGNationalTitle.com.

Job Purpose:
The Operations Manager is tasked with providing management and oversight of the daily operations of the sales, title, and escrow staff.

Essential Job Functions:

• Development of WFG company culture that emphasizes employee engagement, our 4 C’s, quality of work, key employee retention and high performance.
• Manage sales, title, and escrow teams in order to ensure compliance with client service level agreements.
• Review operational dashboards and reports and determine opportunities to optimize operational performance.
• Successfully resolve operational escalations.
• Train vendors, supervisors and line-level associates on their job responsibilities.
• Ensure proper staffing, including assessing and understanding the appropriate staffing plan for each client.
• Assess existing operational talent currently in the environment and ensure continuous improvement in performance through coaching and sourcing new operational talent.
• Ensure compliance with internal corporate policies and procedures and standard operating procedures.
• Act as key point of contact for client management team(s).
• Ensure compliance with state regulatory requirements
• Other duties required to ensure high performance by the curative team(s).

Knowledge, Skills and Abilities:

• At least 10 years of national title and settlement experience.
• At least 10 years of management experience.
• Proven ability to successful relationship building with financial institutions.

Basic Qualifications:

• High School Diploma or GED.

Preferred Qualifications:

• College degree in Marketing, Finance, or Real Estate.

Supervisory Responsibility:
This position has no supervisory responsibilities.

Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Requirements/ADA:
No unusual physical requirements. Requires no heavy lifting, and nearly all work is performed in a comfortable indoor facility.
Routine deadlines; usually sufficient lead time; variance in work volume seasonal and predictable; priorities can be anticipated; some interruptions are present; travel or other inconveniences have advance notice; involves occasional exposure to demands and pressures from persons other than immediate supervisor.
Job frequently requires sitting, handling objects with hands.
Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 10 lbs.
Vision requirements: Ability to see information in print and/or electronically.

Position Type/Expected Hours of Work:
Days and hours of full –time position are Monday through Friday, 8:00 a.m. to 5 p.m. Part-time positions may be considered.

Travel:
Some travel is expected for this position.