Switchboard Operator

Description

Mid Coast Hospital

Professional - Nonclinical
Req #: 72362

Summary:
The Switchboard Operator role is responsible for prompt and efficient telephone communications between persons outside and/or within the organization, providing paging announcements by utilizing the public address system, greeting the public and providing patients and visitors with information they request in accordance with established policy guidelines. Functions performed also include managing the paging system, hospital alarm systems, and hospital emergency situations. The Switchboard Operator will work closely with clinical care teams, security, facilities, patients and members of the public. May perform or support additional functions within the Patient Access service line and maintain master directory for the organization.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

• Education: High School diploma or GED preferred.
• License/Certifications: N/A
• Experience: Related experience, such as customer service or dispatch/switchboard operator, preferred.
• Additional Skills/Requirements Required: N/A
• Additional Skills/Requirements Preferred: Computer and data entry experience is preferred with Microsoft Word, e-mail, and internet communication, as well as the ability to work accurately and effectively with electronic systems.

Hiring Scam Alert

MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to mhcareers@mainehealth.org.

Additional Information

With a career at any of the MaineHealth locations across Maine and New Hampshire, you’ll be working with health care professionals that truly value the people around them – both within the walls of the organization and the communities that surround it.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow – programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you’re looking to build a career in a place where people help one another deliver best-in-class care, apply today.

If you have questions about this role, please contact alyssa.lewis@mainehealth.org