System Admin Engineer for Nexthink

Riyadh, Saudi Arabia Posted on 05/25/2025

Work Location: Onsite in Riyadh .
Working Hours: From Sunday to Thursdayduring normal working hours.

• Responsible for Nexthinkadministrative activities and daily tasks.

• Generate and distribute periodic performancereports to stakeholders, highlighting key metrics and insights.

• Monitor and troubleshoot issuesrelated to Nexthink.

• Manage and maintain Nexthink, ensuring its optimalperformance and availability.

• Collaboratewith IT teams to provide insights regarding recurring issues to improve theenvironment.

• Provide reportsand analysis related to user experience data.

• Assist to optimize the tool and get the value from it.

• Monitor systemperformance and recommend improvements to enhance efficiency.

• Ensure systemupdates and regular maintenance is provided by Nexthink.

• Open supporttickets to Nexthink when needed to fix issues.

• Ensure Nexthink is handling the incident tickets and the system is up and running normally.

• Assist in change requestsrelated to Nexthink, reconfigurations and optimizations

Requirements Education & Experience

Bachelor's degree in Computer Science, Information Technology, or a related field.

3-5 years of hands-on experience as a System Administrator or similar IT infrastructure role.

Prior experience working with Nexthink platform is mandatory .

Experience working in a corporate or enterprise IT environment.

Technical Skills

Strong knowledge of Nexthink platform, including administration, configuration, troubleshooting, and reporting.

Familiarity with ITSM tools and ticketing systems (e.g., ServiceNow, Remedy).

Proficient in Windows and Linux operating systems.

Experience with system performance monitoring and optimization .

Understanding of networking , end-user computing , and IT infrastructure .

Ability to generate reports and insights based on system and user data.

Experience in incident handling , root cause analysis, and change management.

Soft Skills

Strong analytical and problem-solving skills.

Ability to communicate effectively with technical and non-technical stakeholders.

Organized, self-motivated, and capable of managing multiple priorities.

Ability to work independently and as part of a team.