System Administrator

IT Alignment Analyst

A locally owned Austin-based IT Managed Service Provider (MSP) is seeking a full-time IT Alignment Analyst to support customer compliance, security, and best-practice alignment initiatives.

IT Alignment refers to evaluating whether customer IT systems and solutions comply with internal minimum standards, industry best practices, and established frameworks such as NIST, CMMC, SOC 2, and similar standards.

Role Overview

The IT Alignment Analyst is responsible for assessing, documenting, and reporting on the alignment of customer IT environments against defined standards. This role works closely with customers and internal technical teams to identify gaps, recommend improvements, and assist with remediation efforts.

Due to the need for on-site customer work, candidates must be based in the Austin, TX metro area.

This role is not a traditional helpdesk or ticket-queue position. While a general technical background is required, the primary focus is on analysis, documentation, assessment, and standards alignment, rather than day-to-day end-user support.

$55,000 - $65,000 yearly

Conduct systematic discovery of customer IT systems and solutions through:

• Direct system review
• On-site inspections
• Customer interviews and documentation review
• Thoroughly document customer IT environments, configurations, and findings in the MSP’s knowledge base
• Evaluate environments against defined standards and identify systemic gaps, rather than resolving isolated end-user issues

Produce clear reports on alignment status, including:

• Identification of systems or solutions that do not meet defined standards
• Risk observations and areas for improvement
• Practical remediation options and recommendations
• Assist with implementing certain remediation actions or improvements, either directly or in coordination with technical staff
• Periodically repeat discovery activities to ensure information remains current

Desired Skills & Experience

Basic to intermediate knowledge of:

• Microsoft 365 environments
• Google Workspace (GSuite) environments
• Networking fundamentals
• Common business IT solutions (backups, endpoint protection, email and cloud security, etc.)

General familiarity with security or compliance frameworks, such as:

• NIST
• CMMC
• SOC 2

Comfort working outside of a support ticket-driven workflow, with an emphasis on analysis, written deliverables, and customer-facing discussions:

• Strong documentation and communication skills
• Ability to interact professionally with customers
• Attention to detail and a methodical approach to analysis

Vintage IT Services is Austin's largest locally owned managed IT Services firm and was established in 2001. Although residence in the Austin metro area is required, our staff works remotely from their homes. We have competitive salaries, company-paid health insurance, and a generous vacation policy. We have been on the ABJ's list of best places to work a number of times. We are a highly professional organization, but small enough to treat employees like family.