System Specialist

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com

At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

In one sentence

Design solutions, provide consultancy to business, and manage the operations of computer systems related to UNIX and Windows operating systems, servers, virtualization and cloud technologies.

What will your job look like?

• You will build and manage web, virtual, and client server environments for an enterprise environment.
• You will maintain the operations of all virtual, web, and client and server systems to ensure availability.
• You will handle escalations related to any IT service issues of systems and servers, and partner with the other infrastructure teams to troubleshoot and resolve related issues.
• You will leverage optimization techniques to maximize the efficiency of all computer systems.
• You will implement and maintain a systems business impact assessment to prioritize system recovery in the event of failures.
• You will train the technical support team on solving common system-related problems
• You will build and ensure implementation of software standards for operating systems, servers and virtualized infrastructures
• You will work with third-party vendors and consultant on developing system-specific skills
• You will evaluate new technologies to meet business needs or to solve business problems
• You will manage and lead Root Cause Analysis, Lesson Learned and prevention processes to provide a high standard of deliverables that meet SLA (Service Level Adherence) and ensure CSAT (Customer Satisfaction).
• You will devise and ensure implementation of system policies
• You will perform server performance and capacity management in order to maintain the sizing requirements for customers

All you need is...

All you need is...

• Any of the platform certifications - MCP, MCSE, Azure, AWS,

• 9-10 years of domain experience
• Experience in the use of management, reporting and automation tools

Active Directory (AD):
Managing users, groups, and computer accounts, Group Policy management, troubleshooting AD replication, and ensuring overall AD health and security.
DNS (Domain Name System):
Configuring and managing DNS zones, records, and forwarders, troubleshooting DNS resolution issues.
DHCP (Dynamic Host Configuration Protocol):
Configuring and managing DHCP scopes, reservations, and options, troubleshooting DHCP server issues.
NPS (Network Policy Server):
Implementing and managing network policies, RADIUS authentication and authorization for network access, troubleshooting NPS connectivity issues.
Microsoft CA (Certificate Authority):
Managing certificate lifecycle, issuing and revoking certificates, configuring certificate templates, and troubleshooting certificate-related issues.
VMware:
Managing and maintaining VMware vSphere environments, including ESXi hosts, virtual machines, resource pools, and VMware tools, troubleshooting VMware issues.
Citrix:
Supporting Citrix Virtual Apps and Desktops (formerly XenApp and XenDesktop), managing Citrix StoreFront, Delivery Controllers, and Citrix policies, troubleshooting Citrix-related issues.
Windows Server Administration:
Managing Windows Server operating systems, applying updates and patches, troubleshooting server issues, and ensuring server performance and security.
Remote Access Services:
Implementing and managing remote access solutions like Remote Desktop Services (RDS) or Citrix, ensuring secure and reliable remote access for users.
Security:
Implementing and enforcing security policies related to Windows systems, Active Directory, and related services, ensuring compliance with security standards.
Monitoring and Troubleshooting:
Monitoring the health and performance of the Windows environment, identifying and resolving issues related to AD, DNS, DHCP, NPS, Microsoft CA, VMware, and Citrix, and providing tier 2 and 3 support.
Documentation:
Creating and maintaining documentation for configurations, procedures, and troubleshooting steps related to the Windows environment.
Collaboration:
Working with other teams (e.g., network, security, applications) to resolve complex issues, implement new technologies, and ensure seamless integration of different systems.
Additional Skills and Knowledge:
Scripting: PowerShell scripting for automation of tasks and system administration.
Cloud Technologies: Experience with Azure Virtual Desktop or other cloud-based virtual desktop solutions is a plus.
Endpoint Management: Experience with endpoint management and security solutions is beneficial.

Why you will love this job:

• You will be working within an extremely diverse and multi-cultural environment, and a fast growing and dynamic organization
• You will be provided with a rare learning opportunity within an experienced team, working on high end technology and solutions.
• You will be working on market leading software for the telecommunications industry