System Technical Support Engineer

Freedom Broker Global Markets is a subsidiary of Freedom Holding Corp. (FRHC), a NASDAQ-listed diversified financial services group.

The company operates under a financial services permission granted by the Financial Services Regulatory Authority (FSRA) of Abu Dhabi Global Market (ADGM), specialising in brokerage and investment services.

About the Role

We are seeking a skilled and proactive System-Technical Support Engineer to join our Abu Dhabi office. This role is critical in ensuring smooth IT operations and providing high-quality support to users across various platforms and devices.

Key Responsibilities

• Receive and manage user requests via ServiceDesk, email, IP phone, or in-person.
• Perform initial diagnostics, resolve incidents, fulfill service requests, and provide consultations.
• Troubleshoot hardware and software issues within the scope of system-technical support.
• Handle office IT equipment issues; prepare faulty hardware for service center transfer and verify functionality upon return.
• Collaborate with other IT departments and escalate tasks when necessary.
• Maintain technical documentation and user instructions in the corporate IT knowledge base.
• Provide dedicated support to VIP employees.

Technology Stack

• Operating Systems: Windows 10/11, macOS
• Mobile Platforms: Android, iOS

Professional Competence Requirements

• Administration and troubleshooting of Windows and macOS at a system administrator level.
• Understanding of user account management, access rights, and security policies.
• Experience with system logs and tools (Event Viewer, Console, etc.).
• Installation and updating of OS, drivers, and essential software.

Why Join FBGM?

• Be part of a growing, international financial services group
• Dynamic work culture with strong executive exposure
• Opportunities to join an expanding team across a developing regional network