Freedom Broker Global Markets is a subsidiary of Freedom Holding Corp. (FRHC), a NASDAQ-listed diversified financial services group.
The company operates under a financial services permission granted by the Financial Services Regulatory Authority (FSRA) of Abu Dhabi Global Market (ADGM), specialising in brokerage and investment services.
About the Role
We are seeking a skilled and proactive
System-Technical Support Engineer
to join our Abu Dhabi office. This role is critical in ensuring smooth IT operations and providing high-quality support to users across various platforms and devices.
Key Responsibilities
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Receive and manage user requests via ServiceDesk, email, IP phone, or in-person.
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Perform initial diagnostics, resolve incidents, fulfill service requests, and provide consultations.
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Troubleshoot hardware and software issues within the scope of system-technical support.
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Handle office IT equipment issues; prepare faulty hardware for service center transfer and verify functionality upon return.
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Collaborate with other IT departments and escalate tasks when necessary.
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Maintain technical documentation and user instructions in the corporate IT knowledge base.
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Provide dedicated support to VIP employees.
Technology Stack
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Operating Systems:
Windows 10/11, macOS
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Mobile Platforms:
Android, iOS
Professional Competence Requirements
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Administration and troubleshooting of Windows and macOS at a system administrator level.
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Understanding of user account management, access rights, and security policies.
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Experience with system logs and tools (Event Viewer, Console, etc.).
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Installation and updating of OS, drivers, and essential software.
Why Join FBGM?
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Be part of a growing, international financial services group
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Dynamic work culture with strong executive exposure
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Opportunities to join an expanding team across a developing regional network