System Technician

The System Technician will provide proactive management and maintenance for our customer's managed network infrastructure. The ideal candidate will have top-notch technical skills and experience, a professional manner, and excellent communication skills. Prior IT support experience, including the use of remote monitoring and management software is preferred.

Lucidity is a Managed Service Provider supporting small to mid-size businesses in the Greater Rochester area and surrounding communities. Lucidity Networks takes pride in supporting its employees and customers. Lucidity has been in business for 6 years and is continuing to grow.

Salary Range: $50,000.00 - $60,000.00 per year

Annual Base Salary Based on Experience

• Bachelor's degree in information technology, computer science or equivalent related computer experience may substitute for degree.
• 3-5 years of experience supporting and administering a networked computer environment.
• Strong technical and problem-solving skills
• Proven success working independently with little to no supervision
• Experience with Microsoft Outlook, Excel, Word, PowerPoint
• Must have effective written and verbal communication skills required.
• Ability to multi-task, organize, plan, and prioritize work.

• Provide day-to-day support, administration, troubleshooting and repair of the customer's computers.
• Perform daily monitoring of the network environment.
• Installs, test and maintains necessary desktop hardware and software, including peripherals, desktops, and wiring.
• Performs desktop troubleshooting to isolate and diagnose common desktop problems.
• Perform high-level technical analysis to identify and resolve PC / Network related problems and performance issues.
• Interface with users, external vendors, and customers as necessary.
• Work with and assist engineers as needed
• Prepares and maintains documentation of desktop configurations and inventory.
• Plan and undertake scheduled maintenance upgrades.
• Evaluate technologies and make recommendations for improvement.