Systems Administrator

Overview
We are looking for a versatile Systems Administrator to join a small team supporting users of an external-facing application. This role blends hands-on user support, system administration, and light development work. The ideal candidate is comfortable diagnosing and resolving technical issues independently, including database updates, permissions fixes, and application configuration changes. While code changes are owned by the development team, this role will submit detailed, developer-ready tickets and, when workload allows, contribute to small development tasks.

Duties

• Serve as the primary point of contact for incoming application support and helpdesk requests.
• Troubleshoot and resolve technical issues including permissions, database updates, and application functionality problems.
• Perform system administration tasks across application environments and user management platforms.
• Document resolutions, update knowledge bases, and maintain consistent support processes.
• Create and submit detailed, developer-ready tickets for items requiring code changes.
• Take on small development tasks or enhancements during periods of low helpdesk demand.
• Collaborate with development, security, and product teams to maintain smooth operations.

Required Qualifications

• Active Secret clearance.
• CompTIA Security+ certification.
• 2 to 4 years of experience in a helpdesk, IT support, or system administration role.
• Demonstrated ability to perform routine helpdesk requests including database updates, permission changes, account creations, and certificate issue resolution.
• Strong troubleshooting skills with the ability to quickly diagnose and isolate system issues.
• Experience working with ticketing systems and documenting technical work clearly and concisely.
• Experience with application log analysis and monitoring tools.

Desired Qualifications

The following qualifications are beneficial but not required. Candidates who meet the required qualifications are encouraged to apply even if they do not possess all of the items listed below.

• Experience with Python, PowerShell, or another scripting language.
• Familiarity with software development workflows including Git, branching, and code review processes.
• Basic understanding of APIs or application integration concepts.
• Exposure to cloud environments such as Azure, AWS, or similar platforms.
• Prior experience working within product or application support teams.

Work Location: Remote