Systems Engineer III

Welcome to Cherry Health - video about Cherry Health

Job Description Summary:

The Engineer III, Systems is responsible for the planning and engineering of systems infrastructure, including the design and implementation of hardware and software solutions. This position is a top-level contributor and specialist in monitoring systems to identify and resolve performance or availability issues. The role requires creativity and latitude in solving complex problems and providing expert guidance to the IS team.

Responsibilities:

• Design, install, support, and maintain hardware and software infrastructure, including servers, SAN, routers, switches, Wi-Fi controllers, and firewalls according to leading practices.
• Perform network security design and integration to ensure robust system protection.
• Maintain Wi-Fi infrastructure (Ruckus) to ensure operational excellence.
• Diagnose and resolve complex problems, often under time constraints, to minimize downtime.
• Implement controls and procedures to protect information systems from intentional or inadvertent modification, disclosure, or destruction.
• Develop guidelines and procedures for system administration and security best practices.
• Investigate, audit, and remediate security intrusions to maintain system integrity.
• Monitor network usage and systems to anticipate potential problems and suggest solutions.
• Support and maintain the organizational VoIP phone system (Zoom) and its related products, including Zoom Contact Center, Chat, Conferencing, and third-party products such as Singlewire Fusion.
• Act as an expert resource to Information Systems staff, providing guidance and troubleshooting expertise.
• Collaborate with team members to achieve goals and improve processes.
• Perform periodic performance reporting, supporting capacity planning, performance tuning, hardware upgrades, and resource optimization as required.
• Configure CPU, memory, and disk partitions to maintain efficient system operation.
• Work with stakeholders to architect, maintain, and report on organizational backup tasks, ensuring reliable hardware and software solutions.
• Perform other duties as assigned.

Qualifications:

Education:

• Bachelor's degree in Information Systems, Information Technology, or a related field or an equivalent combination of education and experience sufficient to perform the essential duties of the position. High School Diploma / GED required.
• Certifications in VMware Certified Advanced Professional (VCAP), Microsoft Certified System Engineer (MCSE), Cisco Certified Network Professional, and Citrix Certified Professional – Virtualization (CCP-V) preferred, or willingness to work toward certification within 12 months.

Experience:

• Seven (7) years of experience in Virtualization (VMware, Hyper-V, XenServer), Microsoft systems, enterprise applications, network infrastructure, and Citrix systems.
• Five (5) years of experience supporting VoIP and Contact Center environments.
• Five (5) years of experience working with Ruckus equipment supporting Wi-Fi environments preferred.
• Five (5) years of experience in Internet Security Architecture and support preferred.

Required Skills:

• Excellent oral and written communication skills.
• Ability to prioritize and execute tasks effectively in a high-pressure environment.
• Self-motivated and able to work independently or as part of a team.
• Proficiency in Wi-Fi architecture and maintenance (Cisco, Ruckus preferred).
• Proficiency in SD-WAN architecture and maintenance.
• Expertise in troubleshooting and resolving complex system issues.
• Ability to develop technical documentation and present ideas in business-friendly and user-friendly language.
• Deep technical expertise in one or more core systems-related technologies (e.g., infrastructure, networking, operating systems, storage/data management, security, virtualization, messaging, and collaboration).
• Ability to remain current with technology trends and advancements.

Who we are:

Cherry Health, Michigan’s largest Federally Qualified Health Center (FQHC), operates in six counties across the state, is based in Grand Rapids. With a team of more than 800 health care professionals at 20 locations, Cherry Health focuses on removing barriers, expanding access, and delivering comprehensive quality health care services to underserved communities, regardless of an individual’s insurance status or ability to pay. We provide primary care, dental, vision, behavioral health, pharmacy services, substance abuse services, residential re-entry services, school-based health centers and more.

Our Mission:

Cherry Health improves the health and wellness of individuals by providing comprehensive primary and behavioral health care while encouraging access by those who are underserved.

Our Vision:

Our community will be healthier because we will seek out and welcome those who need our services. All will be treated as family with integrated, coordinated care to improve health and personal well-being.

Our Values:

• Collaboration – Support the Cherry Health mission by encouraging teamwork to accomplish organizational goals.
• Customer Service – Serve internal and external customers in a welcoming manner with compassionate care.
• Innovation – Embrace creativity to improve patient care and workplace efficiency while remaining curious and open to learning.
• Integrity – Uphold the highest ethical standards by being honest and trustworthy.
• Professionalism – Create a positive work environment where we care accountable for our decision, our action and the results.

Benefits:

Cherry Health has excellent benefit offerings dependent on employment status. Check out a sample of the benefits available to our team members below!

• Loan repayment through the NHSC and Michigan State Loan Repayment Program for select roles
• Medical, Dental and Vision Insurance for you and your family
• Generous Paid Time Off benefit – 4 weeks per year for full time
• Paid holidays - 8 full day paid holidays (Including Black Friday!) and 2 half day paid holidays!
• 403(b) Retirement Savings Plan with generous employer match - $ for $ match up to 5%
• MET and MESP 529 Savings Plans
• Pet Insurance!
• Employee Assistance Program

Our policy is to offer all employees and applicants for employment equal opportunity without regard to race, color, religion, gender, national origin, age, disability, genetic information, marital status, height, weight, sexual orientation, gender identity, or status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected category.