Systems Support Specialist I

CentralSquare Technologies is Hero-Grade. As the trusted provider of public sector software in North America, more than 8,000 agencies rely on our comprehensive, cloud-based platform to manage critical operations – from dispatch to records, permitting to payroll. We serve with purpose and stand together with our heroes, committed to supporting the public sector with software built for impact.

The Systems Support Specialist I must possess the technical and analytical skills required to implement PC/Network microcomputers, as well as support the use of Operating System and application software. Responsibilities will include the support of internal customers in the installation, configuration, and problem-resolution regarding PC/Network systems. The Systems Support Specialist I will also assist the Network support team in diagnosing and implementing team/corporate projects. Work is monitored and reviewed through reports, and results attained. Individual must be flexible to travel, shift changes, and after-hours support.

CentralSquare Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements:

• Must be able to lift 50 lbs.

• 0-2 years related experience.

• Basic knowledge of PC hardware and software.

• Knowledge of internal desktop Operating System

• Telephone customer support experience preferred

• Must have good oral and written communication skills.

• Ability to identify and seek needed information/research skills