Talent Development Specialist Travel - Arabic speaking

Your Talent Can Shape the Future of Travel Training! At Ten our goal is simple, to become the most trusted service business in the world. We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees. We deliver our service through a combination of Ten's proprietary, unique technology enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members. Will you help take us there? This role will include inducting new employees, coaching existing employees, running refreshing training sessions on best practice processes within not only travel but also general customer service. It also includes doing quality reviews and spot checks if trained processes are implemented correctly, including respective reporting and coaching of employees on necessary measures to be taken based on the findings. Continuous improvement of processes and systems as well as support of testing and implementation of new systems or system updates will also be part of this role. Inductions, trainings and coaching sessions will mainly be delivered remotely but could also be done as classroom face to face sessions.

Essential Duties and Responsibilities

• Deliver induction training: ensuring dynamic sessions, sensible spread of information and timing of sessions as well as ample time for practical exercises.
• Ensure all training material is regularly updated and available before each session.
• Deliver 1-2 days on the job coaching post first two weeks of induction (or handover to team manager or other trainer where necessary).
• Manage and ensure completion of any training to be delivered within the first 12 weeks.
• Provide feedback and handover notes to the line manager and buddy about new starters, including listening to calls, looking at requests and any watch outs.
• Create training plans, implement sessions and mentor for the lifestyle manager development programmes.
• Deliver training modules as and when required, including refresher training.
• Update training modules and manual as new processes are implemented within the company.
• Work with line managers to identify training needs for individuals and teams.
• Work closely with key stakeholders (Member Satisfaction, Account Managers and Product) regarding training needs in terms of feedback (including NPS).
• Support team managers to coach LMs; continuous coaching of all employees in terms of overall Member Satisfaction and agreed measures to be implemented based on feedback.
• Keep up to date records of coaching, including successes and challenges and communicate to line manager monthly.
• Improve travel processes and systems and other travel related project work: closely work with other travel trainers within Ten, align training needs and schedules with Ten globally; analyse working processes, identify measures to further improve efficiencies, train new processes and monitor/report improvements; be involved in sign off and assist in the implementation of new releases; support the Development Team in testing, process changes, etc.
• Collaborate with HR, department managers and other stakeholders to align talent development efforts with overall strategic objectives of Ten; support with induction training and onboarding through facilitation of sessions; promote a culture of employee engagement by fostering a supportive and motivating work environment; communicate regularly with employees to promote awareness of available development opportunities and gather feedback on programs and initiatives.

Behavioral Expectations

As a Talent Development Specialist you will be expected to role model the behaviours associated with our Ten Standards and core business values: Member Focused, Trustworthy, and Pioneering. We encourage diverse philosophies, cultures and experiences and are dedicated to creating an inclusive work environment for our employees. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs. Specific behavioural traits we want to see include: advocating for personal and professional development, demonstrating a willingness to learn TD specific tools and methods, influencing team performance and culture, and evidence of a growth mindset.

Education / Experience

• Minimum High School Diploma.
• Hands on projects and real world scenarios that allow you to apply your knowledge and skills in talent development.
• Knowledge and experience in key L&D practices is preferred.
• Be a SME in GDS and demonstrate exceptional knowledge of any travel system; several years of experience in training and development of travel system within the travel or tourism industry.
• At least 3 years experience working on Amadeus GDS system.

Role Specific Competencies

• Invest in your own professional development by attending relevant workshops, conferences and training courses to stay current in the field.
• Demonstrate competent usage of all training systems and programmes used at Ten (Ten Learning Online, Rise, Piktochart, PowerPoint, Teams).
• Demonstrate an understanding of training design including needs analysis, clear learning objectives and measuring effectiveness of training.
• Demonstrate the importance of the induction experience, resulting in an overall new starter NPS score of .
• Understand Ten's programme launch process and your roles/responsibilities.
• Role model delivering training via classroom or remotely with an engaging learning environment.
• Role model Ten's values in all design, delivery and communications.
• Communicate programme changes and training updates to key stakeholders competently.
• Role model effective time management skills; be accountable for managing deadlines for all projects.
• Communicate ahead of time on rare occasions when deadlines need to be extended and avoid being chased for updates.
• Role model the importance of investing in relationships across departments and regions; use these relationships to enhance development or knowledge, offer support and suggestions where appropriate.

Work Environment / Contract Type

In Office or Hybrid. Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development. Rewards designed around you: Competitive salary package; hybrid working; fully remote working options if you don't live near an office; paid time away from work; paid sabbaticals - one (1) month paid sabbatical after every 5 years of service; lucrative Ten Loyalty Rewards programme; remote working holidays; employee discounts - access to travel and entertainment discounts; genuine career opportunities within a dynamic and international company. Safe & secure offices located in Kingdom of Saudi Arabia / United Kingdom.

Who We Are

Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve HNW and UHNW clients with their requests for leisure travel. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

Commitment to Diversity

We encourage diverse philosophies, cultures and experiences and are dedicated to creating an inclusive work environment for our employees. All aspects of our relationship, including hiring, promotion, discipline or termination, will be based on merit, competence, performance and business needs.

Recruitment Agency Notice

Ten works with a small preferred supplier list of recruitment agencies only. We are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.

Additional Experience (Optional)

• Minimum 3 years experience in Training and Talent Development capacity; facilitation of training sessions face to face and/or virtually.
• Minimum 3 years within a Travel and/or Aviation industry having worked with a GDS.
• Knowledge of Talent Development Principles, Adult Learning and Organizational Development.
• Experience with Training and Development Methods (e learning, classroom, mentoring, coaching, on the job training).
• Assessment and Evaluation design and implementation.
• Performance Management understanding.
• Legal and compliance awareness.
• Travel & leisure industry foundation.
• Global Distribution System proficiency, preferably Amadeus.
• Skills: strong verbal & written communication in English & Arabic; facilitation of group discussions and workshops; remote facilitation; design of training materials; analytical skill for data interpretation; project management; proficiency in LMS, e learning authoring tools and Microsoft Office (Excel, Word, PowerPoint, Outlook, Access, OneNote).
• Behavioural expectation continuity.