Taproom Shift Lead (Full Time)

Job Overview:

We are seeking a dedicated Shift Leader to join our team. The ideal candidate will have a background in hospitality and/or customer service with a focus on leadership. As a Shift Leader, you will play a key role in ensuring smooth operations during your designated shifts.

Responsibilities

• On site and To-go beer sales: Beer should always be served responsibly with focus on presentation and consistency
• Creating a positive and engaging experience for guests through elevated service
• Keeping a working knowledge of the beer we serve, tasting notes, brand history, and events that may be shared with customers who inquire more information during their visit
• Ensure thorough organization and cleanliness of the taproom
• Participate in regular deep cleaning efforts around the taproom
• Setting team members up for success and completing desired tasks in a timely manner
• Providing necessary feedback to support staff, and participating in taproom updates via Slack
• Checking and Updating Inventory: including beer, merch, etc, and communicating needs with Taproom Manager verbally and/or in Slack.
• Cash handling and drawer reconciliation
• Must prioritize safety of yourself and other team members at all times and strive to constantly improve the safety of your work environment
• Spot-checking quality/consistency of experience, ensuring all menus, registers, visuals, etc are consistent within the taproom.
• Self-driven, time management and completion of daily tasks assigned

Requirements

• Availability must include weekends and holidays
• Passionate about providing exceptional customer service
• Enjoys a good beer and sharing experiences with others
• Basic level of beer knowledge and a desire to learn
• Experience working in a bar/restaurant, brewery, winery, or other relevant business (required)
• Multitasking skills and strong attention to detail
• Active Tips Certification
• Proficiency in cash handling and point of sale (Square)
• Must be able to safely lift 50+ pounds
• Ability to crouch, sit, stand, pull, push, bend, and/or twist while working in confined, wet, hot, and/or cold environments. Must be able to stand and be mobile an entire shift, including regularly walking up and down stairs while holding a busing tray or cleaning supplies.
• Proactive problem-solving and excellent communication skills
• Experience with POS systems
• Excellent guest relations skills
• Must be committed to our mission and culture, including maintaining a safe and welcoming space for all while delivering excellent experiences
• Fulfill orders accurately + efficiently
• Ability to thrive in a fast-paced environment, fulfilling orders accurately and efficiently
• Engaging personality with compassion towards others
• Have reliable transportation and no issue arriving on time to assigned shifts
• Upon hire, must be enrolled in Homebase schedule management platform
• Able to stand, walk, lift, and bend during active shifts and work in crowded and confined spaces
• Able to maintain excellent customer service and a professional appearance suitable for guests interaction while working under pressure.
• Strong time-management skills
• Must be 21 or older

Joining our team as a Shift Leader offers the opportunity to lead a dynamic team and contribute to the success of our establishment. If you have a passion for hospitality and leadership, we encourage you to apply for this position.

Please note: Compensation is hourly + tips.

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• Employee discount
• Paid time off

Ability to Commute:

• Providence, RI 02907 (Required)

Work Location: In person