Taxi Operator & Dispatchers

Job Title: Experienced Telephone Operator – Taxi DispatchJob Summary

We are seeking a highly experienced Telephone Operator with 3+ years of hands-on experience in a busy taxi or private hire environment. The ideal candidate will be confident handling high call volumes, delivering excellent customer service, and working efficiently with leading taxi dispatch software.

Key Responsibilities

• Answer incoming customer calls promptly and professionally
• Take and process taxi bookings accurately
• Dispatch jobs efficiently using taxi software systems
• Communicate clearly with drivers regarding bookings and updates
• Handle booking amendments, cancellations, and customer queries
• Manage peak-time call volumes while maintaining service quality
• Follow company procedures and escalation protocols

Software Experience Required

• iCabbi
• Autocab365
• Cordic
• Cab Treasure
• TaxiCaller

Skills & Experience

• Minimum 3 years’ experience as a Telephone Operator or Dispatcher in a taxi firm
• Excellent spoken English and professional telephone manner
• Ability to multitask and work under pressure
• Strong attention to detail and accuracy
• Reliable, punctual, and well-organised

How to Apply

Interested candidates should send their CV and a brief cover note to:

HR@taxiguys.co.uk

Job Type: Full-time

Pay: Rs85,000.00 - Rs100,000.00 per month

Work Location: In person