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Taxi Operator & Dispatchers

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Job Title: Experienced Telephone Operator – Taxi DispatchJob Summary

We are seeking a highly experienced Telephone Operator with 3+ years of hands-on experience in a busy taxi or private hire environment. The ideal candidate will be confident handling high call volumes, delivering excellent customer service, and working efficiently with leading taxi dispatch software.

Key Responsibilities

  • Answer incoming customer calls promptly and professionally
  • Take and process taxi bookings accurately
  • Dispatch jobs efficiently using taxi software systems
  • Communicate clearly with drivers regarding bookings and updates
  • Handle booking amendments, cancellations, and customer queries
  • Manage peak-time call volumes while maintaining service quality
  • Follow company procedures and escalation protocols

Software Experience Required

  • iCabbi
  • Autocab365
  • Cordic
  • Cab Treasure
  • TaxiCaller

Skills & Experience

  • Minimum 3 years’ experience as a Telephone Operator or Dispatcher in a taxi firm
  • Excellent spoken English and professional telephone manner
  • Ability to multitask and work under pressure
  • Strong attention to detail and accuracy
  • Reliable, punctual, and well-organised

How to Apply

Interested candidates should send their CV and a brief cover note to:

HR@taxiguys.co.uk

Job Type: Full-time

Pay: Rs85,000.00 - Rs100,000.00 per month

Work Location: In person

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