Team Lead - Fraud

Lead and develop the analyst team:Onboarding, training, coaching, roster planning, and performance feedback

Perform daily monitoring and investigation of cases, and conduct daily supervisory reviews of transactions.

Own detection rules and workflow design across risk engines and case tools; Investigate fraudulent incidents and finetune rules hit target loss and approval rates

Set and track team KPIs (fraud loss rate, false positive rate, approval rate, alert aging, case SLA); publish a simple weekly pack

Oversee real-time monitoring and investigations; review high-risk cases and confirm actions to approve, block, freeze, or escalate

Run incident response for fraud spikes: contain, communicate, coordinate owners, and verify fixes; document post-incident actions

Maintain playbooks, runbooks, and training; drive case quality reviews and feedback loops

Identify and track emerging trends (mule activity, test transactions, compromised BINs) and recommend control changes

Partner with Chargebacks on dispute drivers; align evidence standards,prevention actions and reconcile fraud losses with chargeback recoveries.

Work with Product and Engineering to improve platform logic, signals, and coverage; validate changes before release

Coordinate with Risk and Compliance on policy alignment and audit requests; keep evidence and approvals organised

Support scheme and partner engagements when required; ensure alignment with Visa and Mastercard expectations

Contribute to capacity planning and rota for 24/7 coverage; ensure handovers are clear and timely

Prepare Fraud MIS, shift schedules, and Central Bank reports (quarterly and yearly).

Develop and maintain SOPs, policies, procedures, and SLAs.

Monitor any alerts of suspected compromised cards received from card scheme Visa/Master cards.

Perform CPP (Common points of purchase) when it is required.