Team Lead, Professional Services

About the Role:

We are seeking an experienced and inspiring Team Lead to join our Professional Services team, a critical part of our Customer Success & Innovations (CSI) organization. In this role, you will combine hands-on consulting expertise with leadership responsibilities, guiding a team of Professional Services and Technical Consultants while actively driving customer deployments yourself. You'll work alongside some of the best consulting minds in the industry, shaping our customers' initial experience and ensuring their long-term success from day one. Please note that this job role has shift times from 4pm - 2am IST.

Your Impact:

• Lead, mentor, and develop a team of Professional Services Consultants and Technical Consultants, providing guidance on deployments, best practices, and professional growth.
• Drive end-to-end customer engagements, including Discovery, Design, Configuration, Rollout, and Adoption Monitoring—both individually and through your team.
• Oversee the successful completion of customer engagements while ensuring critical success metrics such as project profitability, solution feasibility, timelines, and customer satisfaction are met.
• Collaborate with Sales to scope complex engagements and present the value of Wrike's Professional Services to prospective clients.
• Advocate for customers by gathering feedback and assisting in the prioritization of product features and identifying short-term solutions to challenges.
• Ensure smooth handoffs between teams by working closely with Sales, Support, and Product teams.
• Track and maintain accurate client records and milestones using Wrike, Salesforce, and other systems.
• Contribute to process improvements, helping scale best practices across the Professional Services team to enhance efficiency and quality.

Your Qualifications:

• Proven Leadership & Hands-on Expertise: A track record of successfully guiding teams (4+ people) in a consulting environment while remaining hands-on in project delivery.
• Consulting & Project Management Prowess: 8+ years in project management, consulting, or customer-facing roles. Formal certifications (PMP, Agile/Scrum, Lean Six Sigma, etc.) are a plus.
• Deep Industry Knowledge: Expertise in relevant areas like Professional Services Automation (PSA), Customer Success, or PMO/EPMO.
• Integration & API Familiarity: Experience working with integrations, APIs, and technical solutioning to help customers leverage Wrike within their broader tech ecosystem.
• A Coach's Mindset: You enjoy mentoring, nurturing junior team members, and fostering a culture of continuous growth.
• Exceptional Communication & Influence: The ability to engage executive stakeholders, manage complex client relationships, and present with confidence and credibility.
• A Problem-Solving & Analytical Approach: You're curious, data-informed, and driven to find the best solutions for customers.
• A Customer-Centric & Agile Style: You're empathetic, adaptable, and thrive in fast-paced, dynamic environments.
• Superb Organizational Skills: The ability to balance multiple priorities for yourself and your team while maintaining a high bar for accountability and success.

Standout Qualities:

• Exceptional Communication & Influence
• The ability to engage executive stakeholders, manage complex client relationships, and present with confidence and credibility

Team Dynamics:

• Collaboration: You'll work closely with cross-functional teams and senior leadership.
• Growth: You'll refine your leadership skills while staying hands-on with cutting-edge deployments.
• You'll shape customer success and team growth, supporting a diverse portfolio of AMS, EMEA, and APAC customers.

Our Work Style:

• Autonomy & Flexibility: You'll have ownership over your engagements while leading by example and flexible schedule. This role offers a blended working model, allowing you to work from the office 3 days per week and remotely for the rest. To best support both US, EMEA and APAC customers, this role offers flexible working hours designed to create meaningful overlap between consultants supporting various time zones, rather than a fixed late-evening schedule.

Why Join Wrike?

• 10 days of National and Festival Holidays per year (eight fixed, two flexible)
• 18 days of paid vacation per year
• 14 days of sick leave with a medical certificate per year
• 5 uncertified sick days per year
• Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000. Free health checkup for employees
• Personal Accident Insurance: Rs 50,00,000
• Term Life Insurance: Rs 50,00,000
• Up to 26 weeks of paid maternity leave for the first two children
• 4 weeks of paid parental leave
• 2 days off for volunteering with nonprofit charities
• Broadband/Internet Reimbursement: INR 1500 per month
• Full-stocked pantry and complimentary lunch
• Hybrid work model

What's Next?

• Interview with a Recruiter
• Technical interview
• Cultural interview

Your recruitment buddy will be Tripti Sachan , Senior Recruiter

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