Team Lead - Tellecaller

We are seeking a dynamic and result-oriented Team Lead – Telecalling to manage, mentor, and drive a team of telecallers. The ideal candidate should possess strong leadership capabilities, advanced computer skills, and excellent presentation and communication abilities to ensure high team performance and target achievement.

Key Responsibilities:

• Lead, supervise, and motivate the telecalling team to achieve individual and team targets
• Monitor call quality, conversion ratios, and daily productivity of team members
• Handle escalations, complex customer interactions, and team challenges effectively
• Conduct regular team meetings, training sessions, and performance reviews
• Prepare and present daily, weekly, and monthly performance reports (MIS) to management
• Ensure proper implementation of calling scripts, CRM updates, and company processes
• Coordinate with sales, marketing, and management teams for target planning and strategy
• Maintain accurate records, documentation, and reports using advanced computer tools

Required Skills & Competencies:

• 3–5 years of experience in telecalling with proven team handling experience
• Advanced computer knowledge – MS Excel, MS Word, PowerPoint, CRM systems, and reporting tools
• Strong presentation and paper presentation skills for reporting, training, and management reviews
• Excellent leadership, people management, and motivational skills
• Strong analytical and problem-solving abilities
• Ability to multitask, meet deadlines, and work in a target-driven environment
• Excellent verbal and written communication skills

Leadership & Behavioral Qualities:

• Ability to guide, mentor, and develop team members
• Decision-making capability and accountability for team performance
• Positive attitude with a proactive and solution-oriented mindset
• Strong organizational and time-management skills
• Capability to handle pressure and drive results consistently

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person