Business Management : Identification & development of relationships with key Chinese companies and generation of business, including deposits, remittances, guarantees, and FX income
Maintain Ties: Liaise with entities like Chinese Associations, Government Entities & industry peers
Satisfy Internal Customers: Frequently meet with key internal departments (FI/ Legal/ CTP/ Branch/ TB) to streamline issues and processes.
Cross Sell: Increase share of wallet by pitching maximum products from our Corporate/ Retail, Investment & Transaction Banking shops.
Arrange Approvals: Coordinate and organize internal and SBP approvals wherever required
Improving Customer Understanding: Educate Chinese customers on Banking policies/ practices/ products
Customization : Envisage & improvise banking products as per customer requirements, thereby improving customer satisfaction
MIS Management: Assist in generating MIS and data recording
Housekeeping: Ensure that all related administrative functions, including file maintenance, regular stock inspections, call reports, and periodic appraisals, are performed frequently, thereby adhering to the internal, external audit policies and regulations, resulting in satisfactory audit ratings.
Audit & Compliance : Conduct due diligence on transactions and processes to determine the risk profile in compliance with relevant regulations and adherence to laws, regulations, policies & procedures set by external & internal regulators, resulting in avoidance of penalties and objections while maximizing portfolio health.
Portfolio Health: Closely monitoring the performance of accounts within their portfolio to detect early warning signals to achieve higher levels of quality through minimizing issues.
Assistance: Assist HBL China offices in all corresponding activities
Stay Receptive: Keep track of market conditions and be receptive to changing needs
Establish standards: Evaluate the bank's relationship management strategies, review regulatory requirements, and research best practices to define and recommend policies to support the delivery of unparalleled customer service.
Effective communication : Conducting frequent business calls to review clients’ service levels to identify shortfalls and recommend actions to improve performance through identifying and escalating customer feedback relating to process and system issues.
Consistent service: Lead the relationship with product partners, through monitoring performance and taking appropriate action to ensure agreed service standards are consistently delivered.
Assistance: Assist other China Coverage colleagues
Complaint Resolution - Resolve issues/queries independently and recommend alternative sources/courses of action if unable to assist, to ensure that efficient, day-to-day customer service is delivered.
University Degree in Finance / Accounting / Economics / Banking or equivalent.
Minimum of 8 years’ experience in relevant fields (such as relationship management and credit analysis in a financial institution).
University Degree in Finance / Accounting / Economics / Banking or equivalent.
Minimum of 8 years’ experience in relevant fields (such as relationship management and credit analysis in a financial institution).