Team Leader - Immigration Consulting

About the Role

RedKnot Consultants LLC is seeking a dynamic and experienced Team Leader – Immigration Consulting to lead, mentor, and drive the performance of our growing immigration team. The ideal candidate will bring strong leadership, proven sales conversion capability, and in-depth knowledge of immigration processes — particularly in the EU work permit programs.

This role requires someone who thrives in a fast-paced environment, understands the nuances of client engagement, and has the passion to inspire others to achieve measurable results.

Key Responsibilities

• Lead, guide, and mentor a team of Immigration Consultants to achieve individual and collective monthly targets.
• Monitor and review daily leads, ensure timely follow-ups, and handle second-level client calls when necessary.
• Develop effective team strategies to convert potential leads into successful clients.
• Conduct regular performance reviews and provide feedback, training, and motivation to improve outcomes.
• Ensure that all team members maintain accurate and updated client records in line with company standards.
• Track and analyse conversion rates and team performance metrics to report directly to the management.
• Maintain up-to-date knowledge of global immigration programs, particularly in Europe, Canada, Australia, and New Zealand.
• Resolve client escalations with professionalism and ensure a seamless customer experience.
• Coordinate closely with the marketing and operations teams to ensure lead quality and client satisfaction.
• Uphold company policies, compliance requirements, and ethical standards at all times.

Requirements

• Minimum 4 years of experience in immigration consulting (mandatory).
• Minimum 3 years of professional experience in the UAE (mandatory).
• Proven track record of meeting and exceeding monthly or quarterly sales/revenue targets.
• Strong leadership and team-management skills with the ability to motivate and guide diverse team members.
• Excellent communication, interpersonal, and negotiation skills.
• Attention to detail and the ability to handle multiple client files efficiently.
• High level of professionalism, integrity, and client-service orientation.
• Experience with EU work permit processes will be considered a significant advantage.

Why Join RedKnot Consultants

At RedKnot, we pride ourselves on creating a collaborative and growth-driven environment where performance and professionalism are rewarded. You’ll work with a motivated team and have the opportunity to lead initiatives that directly impact client success and company growth.

Application Requirement

Applicants are strongly encouraged to submit a cover letter along with their CV.

Applications without a cover letter may not be considered, as we value candidates who demonstrate attention to detail and genuine interest in the role.

Job Types: Full-time, Permanent

Pay: From AED5,000.00 per month