Tech Dispatch Associate

GuestTek is a global leader in broadband technology and interactive solutions for the hospitality industry. Since 1997, GuestTek is the hospitality industry’s most complete IP-based service provider, offering customers superior service and broad product lines tailored to meet the needs of both select and full-service hotels. We operate from 22 countries in 18 global offices to provide our service for our clients in 89 countries, in more than 3900 hotels every day.

ABOUT THE ROLE:

As a Tech Dispatch Associate , you will play a key role in our Global Network Operations Center by coordinating and dispatching field technicians to meet critical client needs. You’ll be responsible for ensuring smooth operations — posting the right technician to the right job, maintaining strong vendor relationships, and keeping clients informed every step of the way.

This is a dynamic position that combines problem-solving, multitasking, coordination and client service. From managing dispatches and monitoring technician arrivals to resolving disputes and preparing reports, you’ll be at the center of ensuring service excellence.

WHAT YOU WILL DO:

• Dispatch and track technicians using phone, email, and web-based tools.
• Manage contractor and technician lists, maintaining preferred vendor records.
• Ensure technicians are fully equipped and informed for each assignment.
• Keep clients updated on job status and technician arrival times.
• Mediate disputes related to payment or work performed.
• Track repeat visits, analyze causes, and publish weekly reports.
• Follow established processes to ensure quality, consistency, and reliability.
• Collaborate with internal teams and external partners to anticipate and resolve risks.
• Take ownership of requests received via email or phone, ensuring timely resolution.

REQUIREMENTS:

• Minimum 2 years’ experience in office administration or a dispatch/coordination role.
• Strong experience with international shipping and courier processes.
• Proficiency with Microsoft Office.
• Exceptional organizational skills with the ability to multitask under pressure.
• Excellent interpersonal and communication skills, both written and verbal.
• A positive, results-driven attitude with a commitment to outstanding customer service.
• Flexibility to support a 24/7/365 operation (shift coverage required).
• Knowledge of Windows, Linux, or Mac operating systems is an asset.

BENEFITS

• You will have a possibility to develop in Cairo, in EMEA and in North America(NA) regions
• You will have the possibility to work in a hybrid/remote working model
• We care for you by covering you and family under our group medical insurance policy and life insurance