Tech Help Intern - East Lansing Public Library

The East Lansing Public Library is seeking a tech-savvy and patient intern to provide direct technology assistance to library patrons and support our public computing services.

ESSENTIAL POSITION FUNCTIONS

• Provide friendly, one-on-one technology assistance to patrons on a walk-up or appointment basis.
• Assist patrons with basic computer tasks, including email, web browsing, document creation (Microsoft Office, Google Docs), and printing.
• Help patrons navigate and use library digital resources, such as e-books, audiobooks, digital magazines, and online databases.
• Offer support for personal devices, including smartphones, tablets, and laptops (e.g., connecting to Wi-Fi, downloading apps, basic troubleshooting).
• Serve as a first point of contact for troubleshooting public-facing library devices including computers, printers, and photocopiers.
• Assist in setting up library technology for programs and workshops.
• Document common patron issues and help develop solutions and help guides.
• Other duties as assigned.

This internship is an excellent opportunity to gain practical experience in a public service environment, develop teaching and communication skills, and learn about the technology needs of a diverse community.

SCHEDULE

• Approximately 3-4 shifts per week, including evenings and weekends.
• Shifts are scheduled between the hours of 9:00 am and 9:00 pm.

ELPL will accept applications through Friday, June 5, 2026.

Job Details