Tech Support

Job Title: Tech Support

Location: Indore

Key Responsibilities:

• Provide L1/L2 technical support for servers, networks, and IT infrastructure.
• Monitor system health, performance, and uptime using tools such as Zabbix or similar.
• Diagnose and resolve hardware, software, and network-related issues efficiently.
• Manage and troubleshoot services and protocols including SMTP, SFTP, SMB, and perform network diagnostics using Ping, Traceroute, and Nslookup.
• Assist in the configuration, maintenance, and monitoring of IDS/IPS and other security tools.
• Handle incident alerts, log analysis, and escalate issues per SLA requirements.
• Collaborate with internal teams for system maintenance, patching, and updates.
• Document technical issues, resolutions, and create SOPs for recurring incidents.
• Provide remote and on-site support ensuring minimal downtime and high availability.
• Maintain adherence to security, compliance, and operational policies.

Key Requirements:

• Bachelor’s degree in Computer Science, IT, Electronics, or related field.
• Strong understanding of Operating Systems (Windows & Linux) and server environments.
• Basic knowledge of network fundamentals – TCP/IP, DNS, DHCP, VLANs, routing, and switching.
• Familiarity with monitoring tools (e.g., Zabbix, Nagios, Grafana).
• Understanding of key protocols such as SMTP (email), SFTP (file transfer), and SMB (file sharing).
• Awareness of IDS/IPS concepts and basic cybersecurity monitoring.
• Ability to use command-line tools for troubleshooting network and connectivity issues.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and documentation abilities.
• Willingness to work in a 24x7 rotational support environment.

If you are interested kindly share your resume at recruitment@rackbank.com

Job Types: Full-time, Fresher

Pay: ₹13,190.05 - ₹46,359.05 per month

Work Location: In person