Qureos

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Tech Support Engineer (Male + Hindi Speaker)

Dubai, United Arab Emirates

In this role, you will be responsible for overseeing the technical infrastructure, ensuring system stability, performance and scalability. You will play a crucial role in managing operations, resolving technical issues, collaborating across departments to implement solutions that align with business goals.

Responsibilities

  • Acting as the key person in remote troubleshooting and resolution of customer reported hardware and software solutions issues involving visits to client locations.
  • Answering inquiries/tickets and perform first and second line support.
  • Conducting professional and empathetic conversations with customers to gather information, troubleshoot and resolve their obstacles.
  • Assisting teams during commercial discussions, customer onboarding, solution configuration stage and other activities.
  • Performing proactive monitoring and acting on it to prevent or minimize impact to customers.
  • Working scheduled shifts to ensure necessary support coverage

Qualifications

  • Fresher Preferred
  • Immediate Joiners Preferred
  • B.Tech in Computer Science or IT.
  • Strong technical mindset, with the ability to pick up and understand new systems and technologies quickly
  • Strong English verbal and written communication skills

Job Types: Full-time, Permanent

Pay: AED2,500.00 - AED3,000.00 per month

Job Type: Full-time

Pay: AED2,500.00 - AED3,000.00 per month

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