Tech Support Engineer (Male + Hindi Speaker)

In this role, you will be responsible for overseeing the technical infrastructure, ensuring system stability, performance and scalability. You will play a crucial role in managing operations, resolving technical issues, collaborating across departments to implement solutions that align with business goals.

Responsibilities

• Acting as the key person in remote troubleshooting and resolution of customer reported hardware and software solutions issues involving visits to client locations.
• Answering inquiries/tickets and perform first and second line support.
• Conducting professional and empathetic conversations with customers to gather information, troubleshoot and resolve their obstacles.
• Assisting teams during commercial discussions, customer onboarding, solution configuration stage and other activities.
• Performing proactive monitoring and acting on it to prevent or minimize impact to customers.
• Working scheduled shifts to ensure necessary support coverage

Qualifications

• Fresher Preferred
• Immediate Joiners Preferred
• B.Tech in Computer Science or IT.
• Strong technical mindset, with the ability to pick up and understand new systems and technologies quickly
• Strong English verbal and written communication skills

Job Types: Full-time, Permanent

Pay: AED2,500.00 - AED3,000.00 per month

Job Type: Full-time

Pay: AED2,500.00 - AED3,000.00 per month