Tech Support Specialist (Tier 2)

Fast growing company with a 40 year track record of success seeks motivated, intelligent, responsible, tech savvy individuals to join our expanding client support team.

If you want to make a real difference – this might be what you’re looking for.

The ideal candidate will be comfortable speaking with small business owners over the telephone, and helping them diagnose/troubleshoot technical issues with a web based “CRM” (Customer Relationship Management) software application.

Essential Duties and Responsibilities:

• Accurately identify and troubleshoot issues and provide resolution for our web based CRM (Customer Relationship Management) software application over the phone or ‘screen share’.

• Facilitate new user training and on-boarding - Help customers (small business owners) set up their application and customize to their specific needs.

• Facilitate password recovery requests, answer ‘how do I’ questions, solve browser related issues and general web application troubleshooting.

• Maintain a positive, friendly, “customer first” tone and help customers understand the system without overwhelming them with “tech jargon”.

• Self Motivated with a desire and drive to work hard and grow yourself both personally and technically

• Facilitate outbound and inbound calls to prospect for and qualify prospective users

• Ability to work well in a tight knit team environment

• Ability to multi task and manage multiple priorities with grace.

• Flexibility – We focus on the customer, so we must be able to help them even if it’s somewhat “outside” the scope of our service.

• Exceptional communication skills both written and oral

Competitive Benefit Package Includes

• Paid Training

• Base rate + commissions

• Paid Vacation

• Paid Sick Time

• Medical, Dental and Vision Insurance Options.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer Service: 3 years (Preferred)

Work Location: In person