Tech@Hand IT Coordinator

POSITION OVERVIEW

MHASF’s Tech@Hand program provides access to technology to increase digital skills and access to mental health care and support for mental health consumers in San Francisco with a focus on transition aged youth (TAY) ages 18 to 26 and socially isolated transgender adults. The Tech@Hand IT Coordinator plays a critical role in supporting our Tech@Hand program participants in using a laptop or iPad, navigating online platforms, and acquiring the technical skills needed to successfully engage in job searches, online learning, and other digital literacy activities. The IT Coordinator works in collaboration with the Tech@Hand Digital Peer Navigators (DPN) and the Tech@Hand Program Coordinator. The IT Program Coordinator is responsible for the initial set-up and ongoing maintenance of MHASF’s computer lab and supports the DPNs with providing individualized support to Tech@Hand program participants to create connections to devices, internet, resource navigation, and digital mental health support through compassionate, participant-centered, peer learning experiences. The Tech@Hand IT Coordinator is also available to provide general support to MHASF’s IT team.

This position is currently funded until June 30, 2026.

RESPONSIBILITES

• Initial set-up of the Tech@Hand computer lab
• Ongoing maintenance of the computer lab’s technology devices
• In collaboration with DPN’s, support program participants with navigating online platforms and acquiring technology skills
• Provide general support to MHASF’s IT team
  
  As job descriptions cannot be exhaustive, the above list of responsibilities is intended to provide a general overview of duties to be assigned and in no way is a comprehensive list of position duties and responsibilities.

QUALIFICATIONS

• Bachelor’s degree in Information Technology or related field or 2 years of professional work experience in the IT field
• Familiarity with digital literacy programs
• Experience with computer set-up and hardware
• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users in a patient and supportive manner
• Proficiency in common computer applications, including Microsoft Office, Google Suite, and popular video conferencing platforms
• Ability to troubleshoot technical issues and support participants in finding solutions to digital access challenges
• Experience working with diverse populations, including low-income individuals, people with disabilities, and individuals with varying levels of education and technical expertise
• Professional computer skills including software knowledge in Office 365, the iOS and Android operating systems and other web-based collaboration/communication tools (e.g., Slack)
• Personal lived experience with mental health challenges and recovery
• Commitment to upholding the mission and values of MHASF