Technical Analyst

The position is responsible for providing technical support to associates across our Montana properties. Duties include managing and supporting desktops, laptops, mobile devices, printers, multifunction copiers, and phones. The role also involves support for hotel management systems, point-of-sale systems, and audio-visual equipment. This individual will act as a primary technical contact for support across Montana properties.

This role requires a proactive, energetic individual with a passion for the field. Responsibilities include planning, implementing, and troubleshooting client support. This role is part of a larger IT team supporting our chairman’s businesses in Atlanta, working with the remote IT group on issues and projects to maintain secure, consistent computing throughout the organization.

Must be able to carry a cell phone and respond quickly to occasional requests for critical assistance (24 x 7). Working select weekends will be required. Travel between our office locations in Emigrant, Montana will be required. Occasional travel to our headquarters in Atlanta will be required (1-2 times per year).

· Bachelor’s degree required, preferably in Computer Science, Information Systems, or related degree, or equivalent work experience.

· Certifications desired: HDI: Support Center Analyst, MCSA: Enterprise Desktop Support Technician, ITIL 4

· Minimum 2-3 years of relevant work experience

Required Skills

· Must be comfortable providing technical support at the client level as well as designing and administering solutions for the business; must also have a strong drive to develop and constantly update technical skills.

· Strong background in the management and implementation of Hospitality Management Systems

· Exceptionally strong interpersonal skills are required to interact and consult with staff at all levels, including senior level management, and build strong relationships.

· Must be able to prioritize and manage tasks for on-time delivery; must be self-motivated and perform as a team player.

· Strong oral and written communication skills, including presentation skills and experience communicating with technical and non-technical audiences.

· Possess strong problem solving and technical troubleshooting skills and a good understanding of computer hardware, operating systems, productivity software, and networking. Experience with Windows 10/11, Mac OSX, Microsoft Office, iOS required.

· An ideal candidate would have strong working knowledge of Windows Server, Active Directory, Microsoft Office 365, and common device management tools. Experience with PowerShell scripting desired.

· Prior experience managing office telecommunications, audio-visual, and video conferencing systems are a definite plus.

· Prior hotel experience interacting with property management and point-of-sale systems desired.

· Must have a healthy understanding of enterprise networking and VPN solutions.

· Must have a strong working knowledge of client endpoint protection solutions and ways to secure the desktop computing environment.

· Must work in compliance with relevant company policies and best practices and be comfortable communicating those to clients

· Be comfortable coaching, mentoring, and training junior level staff

· Must be able to lift and move computer equipment of all shapes and sizes independently or with assistance from colleagues.

· Vendor and project management experience a plus.

· Strong interpersonal and communication skills. Ability to build relationships with AMB West operational departments, The Arthur M. Blank Family Foundation, The Arthur M. Blank Family Office, and shared services across the Blank Family of Businesses.

· Ability and willingness to travel between ranches in the Emigrant area. Travel to Atlanta annual, or as requested.

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person