Technical Application Specialist

The candidate may also participate in remote technical support activities through Abbott s Remote Support Center, handling call registration, troubleshooting, and coordination to ensure timely customer response.

What You'll Do-

• Training & Development

• Participate in comprehensive onboarding and technical training programs led by Abbott specialists and field mentors.
• Gain knowledge of Abbott s Core Lab systems including Alinity i (Immunoassay), Alinity c (Chemistry), Alinity h (Hematology), and automation / track systems.
• Understand laboratory workflows across pre-analytical, analytical, and post-analytical phases.
• Support instrument validation, correlation, and verification processes under supervision.
• Assist in reagent and consumable management and instrument QC checks.

• Customer Support & Operations

• Support senior application specialists during instrument installations, customer training, and assay implementations.
• Participate in on-site troubleshooting, documentation, and basic technical follow-up with customers.
• Observe and contribute to customer satisfaction tracking (NPS) and feedback actions.
• Prepare and maintain training and performance reports in compliance with Abbott quality procedures.

• Remote Support & Call Center Responsibilities

• Participate partially, fully, or on a rotational basis in Abbott s Remote Support Center to handle technical and customer support calls.
• Perform call registration and documentation accurately within the service management system.
• Conduct remote troubleshooting to resolve issues efficiently and minimize instrument downtime.
• Ensure quick response times, professional communication, and effective coordination with field service engineers and application teams.
• Support the dispatching of service calls and follow up to ensure timely closure and customer satisfaction.
• Contribute to continuous improvement initiatives aimed at enhancing service responsiveness and customer experience.

• Quality & Compliance

• Comply with Abbott s safety and quality management systems.
• Participate in internal audits, CAPA actions, and product complaint follow-up under supervision.
• Ensure adherence to Good Laboratory Practices (GLP) and ISO 15189 principles.

• Collaboration

• Work collaboratively with Abbott s Service, Sales, and Quality Assurance teams.
• Provide support for demonstrations, evaluations, and scientific meetings when required.

• Demonstrate professional behavior aligned with Abbott s values and Emirati workforce development vision.