Technical Customer Support Specialist

About Us

tossdown is a SaaS company offering e-commerce and digital marketing solutions tailored to the food industry. We work with food businesses to build e-commerce websites, mobile apps, and deliver impactful digital marketing strategies. Our mission is to help food brands grow by enhancing their online presence and driving sales growth.

Experience: 1+ year

Job Description

• First point of contact for technical client inquiries
• Handle customer inquiries and resolve technical issues related to the e-commerce platform
• Troubleshoot and resolve software-related problems efficiently
• Work closely with the development team to resolve technical issues
• Manage support tickets using project management tools
• Guide clients on using Tossdown’s SAAS solutions effectively
• Create and maintain technical documentation and tutorials for end users
• Assist customers during onboarding and system updates/upgrades
• Conduct regular training sessions with customers to enhance software usage
• Collect technical feedback and share insights with product & development teams
• Maintain accurate records of interactions and resolutions
• Support clients via email, phone, WhatsApp, and other messaging platforms

Requirements

• Bachelor's degree in IT, Computer Science, or related field
• Understanding of e-commerce platforms and software
• Excellent verbal and written communication skills
• Ability to explain complex technical issues in a simple manner
• Experience with CRM systems and practices
• Experience with ticket management software
• Basic understanding of HTML and CSS

Job Type: Full-time

Pay: Rs60,000.00 - Rs85,000.00 per month

Work Location: In person