Technical Customer Support Specialist

RAM Health is hiring a Technical Customer Support Specialist. Our ideal candidate has the ability to forge strong customer relations, as well as identify and evaluate business needs. Working as part of the Customer Support team, the Technical Customer Support Specialist must possess strong reading comprehension, plus writing and analytical skills. Related healthcare or software implementation experience is welcomed.

This is a permanent, 100% remote position that allows you to live anywhere in the U.S. and work from your home office.

RAM does not provide sponsorship for U.S. employment and candidates must be authorized to work in the U.S.

RESPONSIBILITIES:

• Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat.

• Records client interactions, including inquiries, complaints, comments, and actions taken.

• Determine information needed from client for research (logs, data dumps, screen prints, etc).

• Analyzing client data to assist clients with configuration issues.

• Creating and running database queries to evaluate data.

• Configuring and testing within the system to make recommendations to clients.

• Identifying and facilitating issue resolution with functional and technical groups.

REQUIREMENTS:

• Bachelor of Science or Bachelor of Business Administration degree with a focus in Management Information Systems or Health Care preferred or equivalent experience is preferred.

• 2+years of technical customer service experience.

• 
  Knowledge of the healthcare industry and/or working experience with technology (i.e. UNIX, SQL, etc) is a plus.

• Strong analytical, organizational and communication skills.

• Knowledge of Microsoft Office product suite.

• Ability to work independently or collaboratively as a member of a team.

This position offers an excellent benefit package that includes medical, dental, vision, 401(k) with match, life insurance, LTD, 5 weeks PTO, and paid holidays.

Compliance: All employees shall comply with company policies, including those related to security and privacy, as well as with applicable laws and regulations such as the Health Insurance Portability and Accountability Act (HIPAA), the Health Information Technology for Economic and Clinical Health (HITECH) Act, and other relevant federal and state regulations.

Data Protection: Employees are responsible for safeguarding protected health information (PHI) and personally identifiable information (PII) in accordance with company policies and HIPAA regulations. This includes ensuring that all data is accessed, processed, stored, and transmitted securely.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of efforts, duties, responsibilities, or working conditions associated with it. Duties, responsibilities, and activities may change at any time with or without notice.