Technical Customer Support Specialists

Technical Customer Support Specialist

Merchant Services | Full-Time | Starting Range $21–$24/hour | Studio City

We’re hiring a Technical Customer Support Specialist to join our growing fintech team. This role is ideal for someone who enjoys problem-solving, working with technology, and helping small businesses succeed—all in a stable, long-term environment.

This is not a short-term gig. We invest in people who want to build a career.

Responsibilities

• Provide technical support via phone, email, and remote tools
• Assist merchants with device setup, software, and account configuration
• Troubleshoot issues across Windows and macOS environments
• Support basic network and connectivity issues (TCP/IP, VPN, gateways)
• Accurately manage account data, billing adjustments, and CRM documentation
• Track and resolve issues using ticketing/help desk systems
• Communicate technical solutions clearly to non-technical users
• Collaborate with internal teams, agents, and partners

Qualifications

• Experience in customer support, technical support, help desk, or IT-related roles
• Strong communication and problem-solving skills
• Comfortable working with computers, CRMs, spreadsheets, and email
• Detail-oriented and organized
• Able to thrive in a fast-paced environment
• Fintech, payments, or POS experience is a plus but not required
• Certifications (CompTIA A+, Network+, etc.) are a plus, not required

Why Join Us

• Competitive pay ($21–$24/hour starting range)
• Paid training and ongoing mentorship
• Stable, long-term role with low turnover
• Clear opportunities for growth within a fast-growing company
• Supportive, team-oriented culture

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Experience:

• Merchant Services : 2 years (Required)
• Technical support: 1 year (Required)

Language:

• English (Required)
• Spanish (Preferred)
• Thai (Preferred)

Ability to Commute:

• Los Angeles, CA 90068 (Required)

Work Location: In person