Technical Inside Sales Account Manager

DEPARTMENT: Sales

REPORTS TO: Director of Operations

SUMMARY: Drive business growth by understanding customer needs, providing technical support in the NPI process, and effectively articulating the value of our products.

DUTIES AND RESPONSIBILITIES:

• Serve as the primary point of contact for assigned customer accounts, ensuring timely communication, high satisfaction, and continued business growth.
• Develop a deep understanding of flexible packaging materials, specifications, and medical industry requirements (e.g., ISO 11607, FDA regulations) to effectively support and advise customers.
• Interpret customer drawings, technical specifications, and performance requirements, and communicate these effectively to internal team members, including Engineering, Quality, and Production.
• Translate complex technical information into clear, customer-friendly messaging for both technical and non-technical audiences.
• Conduct consultative needs assessments with current and prospective customers to understand application requirements and recommend appropriate packaging solutions.
• Respond promptly to customer inquiries, prepare detailed quotes and proposals, manage order entry, and coordinate with internal teams to ensure on-time and in-spec delivery.
• Support the sales team by providing technical information, preparing proposals, and collaborating on pricing and contract strategies in coordination with senior leadership.
• Monitor inbound inquiries (e.g., from website or marketing campaigns) and follow up to qualify leads and identify potential sales opportunities.
• Identify opportunities to grow sales within existing accounts and support efforts to win new business, including upselling and cross-selling solutions.
• Provide pre- and post-sale technical support and troubleshooting assistance, acting as a liaison between the customer and internal departments.
• Provide product training and technical onboarding for both customers and internal team members, ensuring thorough understanding of product features, performance, and compliance.
• Gather customer feedback and collaborate with Engineering and Quality teams to enhance current products and inform the development of new solutions.
• Participate in customer audits and technical meetings as needed, representing the company’s capabilities and commitment to quality.
• Maintain accurate records of customer communications, quotes, and orders in the company’s CRM and ERP systems.
• Stay up to date on industry trends, competitor offerings, and emerging technologies in the medical packaging space to provide informed recommendations.
• Perform other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

QUALIFICATIONS:

• Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
• Computer skills required: Microsoft Office Suite

COMPETENCIES:

• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally/Frequently required to stand
• Occasionally/Frequently required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Occasionally required to climb, balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• Occasionally exposed to wet and/or humid conditions (non-weather)
• Occasionally work near moving mechanical parts
• Occasionally work around fumes, airborne particles, or toxic chemicals
• Occasionally exposure to outside weather conditions
• Occasionally exposure to extreme heat or cold (non-weather)
• While performing the duties of this job, the noise level in the work environment is usually very quiet
• The employee must occasionally lift and /or move more than 20 pounds / frequently lift and/or move up to 10 pounds / continually lift and/or move up to 5 pounds
• Specific vision abilities required by this job include: Close vision; Distance vision; Color vision; Peripheral vision; Depth perception and ability to adjust focus
• Additional remarks regarding work environment: Noise level in production areas can be very loud, ear protection is provided.

COMPENSATION AND BENEFITS:

• $80,000 - $90,000 per year.
• Medical, dental, vision insurances, 401k with company match, company paid holidays, paid time off, and sick time.
• This is position is fully on site in Huntington Beach, CA with opportunity for a hybrid schedule after 1 year of employment.

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Each candidate for this position must have a clean and neat appearance, observe good personal hygiene and conform to the dress code in keeping with SteriPax's clean manufacturing environment.

The above is intended to describe the general content of and requirements for the performance of this job. it is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.