Technical Onboarding Specialist

Technical Onboarding Specialist

About Us
We are a small software company looking for someone to join our implementation team.

You do not need software company experience for this role.

You do need to be good with people, willing to learn, comfortable on the phone, and able to follow instructions carefully.

Our team helps new customers get set up in our software, trains them on how to use it, answers questions, follows up when they need help, and tests new features before customers use them.

About the Role
This is an entry-level role for someone who wants to learn software implementation, customer support, and training.

You will work with our team to help customers get started, answer basic questions, follow up by phone, text, email, and Zoom, and help test the software when we release updates.

If you are comfortable with computers, good with people, and willing to learn, we can train you on the software side.

How to Apply

Fill out our job application form here: https://t1.prodbx.com/go/?c=100-316-kW6Tjq

What You’ll Be Doing
- Help onboard new customers into our software

- Train customers on training calls

- Follow up with customers by phone, email, and text

- Answer software support questions

- Help customers find where things are in the software

- Track customer questions and platform issues

- Test bugs and new features to make sure they work correctly

- Help update training notes, checklists, and support material

- Learn how our software works from the inside out

What We’re Looking For
- Good people skills

- Comfortable talking on the phone

- Comfortable doing trainings for clients via Zoom calls where you share your screen and have your camera on

- Patient and helpful with customers

- Good attention to detail

- Willingness to learn software

- Comfortable using Excel

- Good computer skills

- Able to follow a process

- Good written communication

- Dependable and organized

Nice to Have
Not required, but helpful:

- Basic HTML or CSS knowledge

- Experience helping customers

- Experience with spreadsheets

- Experience in construction, office admin, scheduling, or customer service

- Interest in software, tech, or business operations

Who This Is a Good Fit For
This could be a great fit if you are early in your career, changing careers, or coming from customer service, office admin, construction admin, or another role where you had to help people and stay organized.

You do not need to know everything on day one.

But you do need to care, pay attention, ask good questions, and be willing to get better.

Who This Is Not For
This is not a good fit if you dislike talking to customers, do not like learning new systems, or need every day to look exactly the same.

Software support and implementation can be busy. Customers ask questions. Bugs happen. Things change.

We need someone who can stay calm, learn, and help.

How to Apply

Fill out our job application form here:

https://t1.prodbx.com/go/?c=100-316-kW6Tjq

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Mesa, AZ 85205 (Required)

Work Location: In person