Technical Onboarding Specialist (Network & Product)

Technical Onboarding Specialist (Network & Product)

📍 Location: The Greek Campus, Downtown Tahrir Square, Cairo

🕒 Type: Full-time

💼 Department: Onboarding & Delivery Team | Revenue Department

💻 Work Setup: On-site

About ZIWO

ZIWO is the leading Cloud Contact Center Solution in the GCC, helping successful companies reach their customers from anywhere with a single interface that brings value to every conversation.

As a fast-growing B2B SaaS startup, we’re building the future of customer experience. Our all-in-one cloud solution enables voice, messaging, and CRM integrations for forward-thinking companies across the Middle East and beyond. With a global team of 80+ people, ZIWO is the tech company where innovation meets impact.

About The Role

We’re looking for a Technical Onboarding Specialist (Network & VoIP) to join our Cairo team. In this role, you will support the remote technical onboarding of new ZIWO clients by combining SaaS product onboarding with foundational networking and VoIP configuration.

You’ll work closely with customers to ensure their environments are technically ready, assist with platform activation, and validate network setups remotely to ensure a smooth and successful launch. This role focuses on product onboarding and technical validation and does not involve onsite infrastructure implementation.

This is a great opportunity for candidates with a networking or telecom background who are looking to grow within a cloud communication and SaaS environment.

What You’ll Be Doing

• Support remote onboarding sessions and coordinate technical activation with clients
• Assist customers in configuring ZIWO platform setups based on their business needs
• Perform basic technical readiness checks including network and VoIP validation
• Assist with SIP configuration, extensions setup, and basic connectivity troubleshooting
• Validate network setups remotely (IP checks, firewall basics, routing verification, connectivity tests)
• Support initial call routing, extensions configuration, and call flow validation during onboarding
• Maintain CRM updates, onboarding documentation, and delivery tracking
• Escalate complex technical issues to senior network or implementation teams
• Collect feedback from clients and support post-activation improvements
  
  

What You Bring

• Bachelor’s degree in Information Technology, Computer Networks, Telecommunications, Computer Science, or a related field
• 1–3 years of experience in technical onboarding, VoIP support, networking support, telecom delivery, or SaaS implementation roles
• Basic understanding of networking fundamentals (TCP/IP, routing, NAT, firewall basics)
• Basic knowledge of VoIP concepts (SIP, RTP, codecs, call flows)
• CCNA certification preferred or currently pursuing (not mandatory)
• Familiarity with cloud platforms or contact center solutions is a plus
• Strong communication, organization, and client-facing skills
• Fluent in English & Arabic
  
  

Why Join ZIWO

• Be part of a fast-growing SaaS company shaping the future of customer engagement
• Work with a collaborative, client-first team passionate about innovation
• Enjoy a dynamic work environment in the heart of Downtown Cairo
• Grow your career in cloud communications, networking, and SaaS onboarding
• Make a real impact for businesses across the region using our platform
  
  

ZIWO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.