Technical Operations Manager

Job Summary

The Technical Operations Manager is responsible for leading the daily operations, maintenance, and support of the customer's IT infrastructure and technology services. The role ensures high service availability, operational excellence, compliance with Service Level Agreements (SLAs), and effective coordination between internal technical teams, vendors, and customers. The Technical Operations Manager drives continuous service improvement while ensuring the reliability, security, and performance of enterprise IT infrastructure.

Key Responsibilities

• Manage daily operations and maintenance activities.
  
• Lead and coordinate the technical support team.
  
• Ensure compliance with agreed SLAs and operational procedures.
  
• Monitor service performance and resource utilization.
  
• Coordinate planned maintenance and emergency activities.
  
• Act as the primary operational contact for the customer.
  
• Review incidents and ensure timely resolution.
  
• Prepare operational reports and service review presentations.
  
• Identify opportunities for service improvement.
  
• Ensure compliance with company policies and security procedures.
  
  
  
  

Requirements

• Bachelor's degree in Computer Engineering, Computer Science, Information Technology, or a related field.
  
• Minimum 10 years of experience in IT infrastructure operations.
  
• Minimum 5 years in a supervisory or management role.
  
• Good knowledge of enterprise networking, servers, data centers, cybersecurity, and IT service management.
  
• Strong leadership, communication, and problem-solving skills.
  
• Good command of written and spoken English.
  

Preferred Certifications

• ITIL Foundation
  
• PMP or PRINCE2
  
• CCNP Enterprise (preferred)