Technical Operations Specialist (Apple Ecosystem & Process Improvement)

Technical Operations Specialist (Apple Ecosystem & Process Improvement)

Location: Beverly Hills, CA (In Office)

Employment Type: Full-Time

Compensation: $80,000–$130,000 annually, based on experience, technical expertise, and demonstrated ability.

About Video Valet

Video Valet delivers premium entertainment and connectivity solutions for private aircraft owners, operators, and high-profile clients worldwide.

We operate at the intersection of aviation, Apple technology, streaming media, and exceptional customer experience. Our mission is to provide reliable, turnkey entertainment solutions for clients who expect the very best.

As our business continues to grow, we are seeking a Technical Operations Specialist who will help strengthen our technical infrastructure, improve operational efficiency, document critical processes, and build systems that enable the company to scale.

About the Role

This is not a traditional IT support position.

We are looking for a high-agency problem solver who enjoys figuring things out, creating structure, documenting knowledge, improving processes, and making organizations more efficient.

This role offers the opportunity to help shape how a growing company scales its technology, processes, and operational infrastructure.

This is a hands-on role that combines technical troubleshooting, process improvement, documentation, and operational support in a fast-paced environment. You will work directly with leadership and technical team members to reduce bottlenecks, improve workflows, and ensure critical knowledge is captured and shared.

The ideal candidate is curious, adaptable, technically capable, and excited to make a meaningful impact inside a growing company.

This position is based in our Beverly Hills office and requires regular in-office presence.

Key Responsibilities

• Configure, deploy, and maintain Apple devices and related technologies.
• Support technical testing, troubleshooting, and quality assurance initiatives.
• Create and maintain Standard Operating Procedures (SOPs) and internal documentation.
• Document workflows, technical knowledge, and repeatable processes.
• Identify and eliminate operational bottlenecks through process improvement.
• Assist with inventory management and technical asset tracking.
• Support client deployments and day-to-day technical operations.
• Collaborate closely with leadership to improve scalability and operational resilience.
• Use AI tools to accelerate documentation, troubleshooting, research, and workflow efficiency.
• Assist with special projects as business needs evolve.
• Ensure important operational knowledge is documented and transferable across the organization.

Qualifications

• 3–10+ years of experience in IT operations, technical support, systems administration, technical project coordination, or technical operations preferred.
• Strong technical curiosity and problem-solving ability.
• Experience supporting Apple hardware and macOS environments preferred.
• Experience with mobile devices, networking, MDM platforms, technical support, or IT operations.
• Exceptional documentation and organizational skills.
• Ability to independently solve unfamiliar technical problems.
• Experience creating or improving SOPs and operational processes.
• Strong attention to detail and accountability.
• Excellent written and verbal communication skills.
• Comfortable learning new technologies quickly.
• Experience using AI tools such as ChatGPT, Claude, Cursor, Windsurf, or similar platforms to improve productivity is highly desirable.
• Aviation industry experience is helpful but not required.
• Must be comfortable working primarily from our Beverly Hills office.

What Success Looks Like

Within your first 90 days:

• Core operational workflows are documented and maintained.
• Critical technical knowledge is centralized and easily accessible.
• SOPs exist for major recurring tasks and processes.
• Technical assets are accurately tracked and organized.
• Recurring issues are reduced through process improvements.
• Leadership has greater visibility into operational workflows and system health.
• Technical operations become more scalable and less dependent on any one individual.

What We’re Looking For

The strongest candidates will demonstrate:

• Ownership mentality
• Strong follow-through
• Comfort with ambiguity
• Systems thinking
• Excellent documentation habits
• Process improvement experience
• Curiosity and adaptability
• Ability to collaborate with both technical and non-technical stakeholders
• Comfort working in a small-business environment where priorities may shift quickly
• Initiative to solve problems without waiting for detailed instructions

Why Join Video Valet

• Make a direct impact on a growing and innovative company.
• Work with cutting-edge Apple technology, streaming platforms, and aviation solutions.
• Collaborate directly with leadership in a highly visible role.
• Help build scalable systems that shape the future of the business.
• Enjoy opportunities for growth into larger operational or technical leadership positions.
• Thrive in a small-team environment where exceptional work is recognized and rewarded.

Pay: $80,000.00 - $130,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Screening Questions

Describe the most complex technical problem you solved with little or no documentation. How did you approach it, and what was the outcome?
What AI tools do you use regularly, and can you provide a specific example of how you used one to improve a workflow, solve a problem, or save time?

Work Location: In person