Technical Product Support Specialist (Onsite)

Description:

Full Swing Simulators is the largest US-based producer of golf and sport simulators that has been chosen as the Official Licensee of PGA TOUR and the Official Simulator Partner of the Golf Channel. Full Swing is the only company that gives players patented dual-tracking technology, combining high-speed cameras and infrared light wave technology provide unmatched swing data and real-time ball feedback. Users can dynamically experience more than 13 sports including golf, featuring the world's most iconic courses with the most innovative software in golf simulation. Team Full Swing boasts PGA TOUR Players Tiger Woods, Justin Rose, Jordan Spieth, Gary Woodland, Brandt Snedeker, Jason Day, the LPGA's Brooke Henderson, the NBA's Steph Curry and the NFL's Patrick Mahomes.

Being a part of Full Swing means joining a growing brand and team of people dedicated to innovating new experiences for golfers and athletes around the globe. Whether it is working on the most innovative technology in the industry, marketing our story with the best athletes in sports, selling to a growing audience that is looking for the latest in sports entertainment or helping our customers have the best possible experience, Full Swing has opportunities to be a part of a team that continues to develop and expand.

We are looking for a highly motivated team player to join our outstanding customer service team! As a Technical Product Support Specialist, you will provide top-tier technical support to both customers and distributors, manage case logs and resolutions, and maintain an exceptional level of customer service.

Primary Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Diagnose, troubleshoot, and resolve issues over the phone in a fast-paced environment
• Create and document case history
• Manage case logs and resolutions
• Create Knowledge Base Articles based on case resolutions
• Follow up to ensure resolution and customer satisfaction
• Managing calls in queue

Work Days and Hours

• Must be able to work shifts that span the weekend, Saturday, Sunday, or both days.

Work Environment

• This role operates in a hybrid or office-based environment, depending on company needs.
• Work is primarily performed in an office setting with standard working hours; however, occasional after-hours support may be required.
• The position requires frequent interaction with employees across different departments, requiring strong collaboration and communication skills.
• The role may involve sitting for extended periods, working on a computer.
• Able to lift 25 lbs.

Requirements:

Required Education, Experience & Skills

• Technical or Computer related degree
• 2 + years providing technical support (phone, email, and/or on-site)
• Extensive knowledge of Windows 7/10
• Ability to troubleshoot PC hardware related issues
• Ability to troubleshoot, diagnose, and resolve product and service issues in a timely and efficient manner
• Intermediate knowledge of networking hardware and configuration
• Strong customer service and support skills
• Strong telephone skills
• Must be patient, self-motivated, detail oriented, and disciplined in time management

Preferred Education, Experience & Skills

• Knowledge and use of Salesforce a plus

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

What We Offer:

• Comprehensive Benefits Package – Medical, dental, and vision coverage, plus more
• 401(k) with Company Match – Up to 4% contribution match
• Paid Time Off – Generous PTO and paid holidays
• Supportive Work Environment – A relaxed, non-corporate atmosphere
• Team Culture – Engaging team bonding events and activities
• Onsite Wellness – Access to a personal trainer and gym facilities for a healthy work-life balance

Ready to Grow with Us?

At our company, rapid growth means endless opportunities! We’re committed to developing talent from within, offering clear career advancement paths across all roles. Over 70% of our managers—and many other key team members—were promoted internally. If you're eager to grow and make an impact, join us and see where your potential can take you!

Full Swing Golf is an Equal Opportunity Employer. We believe everyone has the power to make a difference and are committed to fostering an inclusive workplace. We provide equal employment opportunities regardless of sex, race, color, gender, religion, marital or domestic partner status, age, national origin, ancestry, disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship, or genetic information. If you need an accommodation during the application or interview process, please contact hr@fullswinggolf.com.