Technical Seller Support Specialist

Completeful is a fulfillment and logistics company supporting e-commerce sellers through production, warehousing, and order fulfillment services. In addition to our operational capabilities, we operate an internal app that integrates with e-commerce platforms to automate order routing and fulfillment. As we continue to grow, we are expanding our technology offerings, including plans to commercialize our internal order management system.

We are seeking a technically minded support professional who can deliver exceptional seller experience while confidently troubleshooting system and integration-related questions.

Position: Technical Seller Support Specialist
Location: Lafayette, LA (On-site)
Department: Seller Support

Overview

The Technical Seller Support Specialist serves as a primary point of contact for sellers using Completeful’s app and order management systems. This role blends strong customer service skills with technical troubleshooting ability.

This is a customer-facing support role first and foremost. The ideal candidate is empathetic, solution-oriented, and confident communicating with business owners, while also being comfortable investigating integrations, system workflows, and order data to resolve technical questions.

This is not a traditional programming or development role. Instead, we are seeking someone with strong technical curiosity, systems thinking ability, and a genuine interest in how software tools function in real-world business environments.

Core Responsibilities

Seller Experience & Communication (Primary Focus)

• Respond promptly and professionally to seller inquiries across multiple platforms
• Maintain a calm, empathetic, and solution-oriented tone in all communications
• De-escalate concerns related to order syncing issues, delays, or system behavior
• Clearly explain technical issues in simple, non-technical language
• Set accurate expectations regarding resolution timelines
• Follow up proactively to ensure issues are fully resolved
• Accurately document all interactions and updates within the CRM
• Take ownership of issues from initial contact through resolution

Technical Troubleshooting & Platform Support

• Investigate and resolve issues related to:
  • App integrations with e-commerce platforms
  • Order syncing and routing logic
  • Configuration errors
  • Data mismatches
  • System workflow questions
• Review logs, order history, and workflow triggers to identify root causes
• Replicate reported issues when possible and document reproduction steps
• Escalate confirmed system bugs with clear documentation
• Assist with testing new features and updates before release
• Support seller onboarding related to platform integrations

Continuous Improvement & Growth

• Identify recurring support themes and suggest process or system improvements
• Contribute to internal knowledge bases and troubleshooting documentation
• Adapt quickly as systems and workflows evolve
• Participate in expanding our technology platform as our order management system grows

Required Skills & Qualifications

• Excellent written communication skills
• Strong customer service instincts and emotional intelligence
• Ability to manage multiple support tickets simultaneously
• Strong problem-solving and analytical thinking skills
• High attention to detail
• Comfort using CRM systems, web-based platforms, and spreadsheets
• Ability to learn new systems quickly

Preferred (Not Required)

• Experience supporting SaaS, e-commerce, or fulfillment platforms
• Familiarity with Shopify, Etsy, WooCommerce, or similar platforms
• Basic understanding of APIs, integrations, or automation workflows (no coding required)
• Experience with low-code / no-code tools
• Interest in AI tools or automation systems
• Familiarity with reviewing structured data such as CSV or JSON files

Ideal Candidate Profile

You may be a strong fit if you:

• Enjoy helping people solve problems
• Naturally think in terms of systems and workflows
• Like investigating “why” something happened
• Stay calm when others are frustrated
• Have strong curiosity about how software tools function
• Prefer troubleshooting and improving systems rather than writing complex code

Work Environment

• Office-based role with significant computer use
• Fast-paced environment supporting both operations and technology
• Opportunity to grow as our technology platform expands