Technical Service Engineer

THE FAB CREW TECHNICAL SERVICES CONTRACTING LLC

TECHNICAL SERVICES ENGINEER

Technical Department — Site & Office Based

Dubai, United Arab Emirates | JD-TECH-001 | May 2026

ROLE OVERVIEW

Job Title

Technical Services Engineer

Department

Technical Services

Reports To

Head of Department / Operations Manager

Direct Reports

AC Technicians, Maintenance Technicians (as allocated)

Location

Office (DIP 1, Dubai) + Site Visits across Dubai & UAE

Employment Type

Full-Time | Fixed-Term Contract (2 years, renewable)

Working Hours

8 hours/day, 6 days/week (max 48 hrs/week per UAE LabourLaw)

Probation Period

6 months — Federal Decree-Law No. 33 of 2021, Art. 9

Notice Period

Minimum 30 days (as per contract and UAE Labour Law)

Driving Requirement

Valid UAE Driving Licence — MANDATORY (company vehicle provided)

Salary Range

AED [to be confirmed] per month (basic + allowances)

ABOUT THE FAB CREW

The Fab Crew Technical Services Contracting LLC is a fast-growing home and commercial services company based in Dubai Investment Park. We deliver AC servicing, HVAC maintenance, plumbing, electrical works, renovations, and Annual Maintenance Contracts (AMC) to residential and commercial clients across Dubai. Our team is dynamic, multicultural, and committed to delivering excellent service in every home we enter.

To learn more about our company, visit www.thefabcrew.com.

PURPOSE OF THE ROLE

The Technical Services Engineer is the technical authority within the department. This is a hybrid role that combines site-based inspections, job scope assessments, and quality control with office-based coordination responsibilities. The Engineer bridges the gap between field operations and the office — ensuring that scope of works, materials specifications, pricing, and job timelines are accurate and commercially sound. You will supervise and guide our technicians and be a trusted point of contact for customers during site visits.

KEY RESPONSIBILITIES

A. Site Inspections & Job Scope

• Conduct site visits to customers' homes and commercial properties to assess and define the scope of work for AC repair, HVAC, plumbing, electrical, renovations, and maintenance jobs. Prepare detailed technical scope-of-work documents, specifying labour requirements, materials, equipment, timeframes, and access considerations. Provide expert recommendations to customers on repair vs. replacement, system upgrades, and best-value solutions. Take before-and-after photographs and complete site inspection reports following each visit. Diagnose faults and deficiencies in clients’ AC, HVAC, plumbing, and electrical systems during site visits — identifying root causes, not just symptoms, and clearly communicating findings to the customer. Define and specify the full scope of work for each job following diagnosis — producing a clear, itemised scope document that covers the work required, methodology, access requirements, and any dependencies or exclusions. Produce a complete materials and equipment list for every scoped job — specifying part numbers, quantities, brands, and technical standards required — and submit this to the procurement team in advance of the job commencement date. Determine and confirm the correct manpower allocation for each job — specifying the number of technicians required, the skill sets needed, and the time required to complete the work — ensuring the team deployed matches the job demand. Take ownership of budget and delivery accountability for each job — ensuring that the work is delivered within the agreed cost estimate and on schedule, and raising flags promptly if scope changes, material issues, or on-site discoveries are likely to affect either. Identify upsell or cross-sell opportunities during site visits and communicate these to the sales and customer support team.

B. AMC (Annual Maintenance Contract) Management

• Oversee the scheduling, delivery, and renewal of AMC contracts across AC, plumbing, and electrical service lines. Track AMC visit schedules and coordinate technician attendance with the operations team. Review AMC performance data, identify recurring issues, and propose improvements to service packages. Liaise with the customer support team to ensure AMC customers receive proactive service communication.

C. Technical Team Management & Quality Control

• Supervise and direct AC technicians and maintenance staff on site and remotely. Conduct quality control inspections on active and completed jobs — including unannounced spot checks at customer premises. Verify job completion to the required standard before sign-off and customer handover. Identify training needs within the technical team and work with management to address skills gaps. Provide on-site coaching and technical guidance to junior technicians.

D. Office-Based Coordination & Commercial Support

• Review and validate all customer quotes produced by the sales and customer support team — ensuring accuracy of scope, labour hours, materials, and pricing. Challenge and correct job time allocations in the booking system where these do not reflect real job requirements. Provide the procurement team with accurate, specification-level materials lists for all jobs — preventing under-ordering, over-spend, or wrong-part deliveries. Maintain an updated technical knowledge base of common job types, standard scopes, and preferred materials/brands for reference by the office team. Attend daily/weekly operations meetings to review the job schedule, flag technical concerns, and input on resource planning.

E. Customer Relations & Communication

• Represent The Fab Crew professionally at all customer sites — communicating clearly, respectfully, and with technical authority. Manage customer expectations on job timelines, parts availability, and outcomes. Handle customer technical escalations referred by the customer support team.

F. Compliance & Safety

• Ensure all site works comply with UAE health and safety regulations and DEWA/DCD requirements where applicable. Verify that technicians are using correct PPE, tools, and working practices on all jobs. Report any site safety concerns, near-misses, or incidents to management immediately.

QUALIFICATIONS & EXPERIENCE

Qualification

Degree or Higher Diploma in Mechanical Engineering, Electrical Engineering, HVAC/Refrigeration Engineering, or equivalent technical discipline — must be attested for UAE

UAE Experience

Minimum 4 years in a technical supervisory or engineering role within the UAE home/commercial services sector

Technical Skills

Strong working knowledge of AC systems, HVAC, plumbing, and electrical services; ability to read technical drawings and specifications

Scope & Quoting

Proven experience preparing scope-of-work documents and reviewing technical quotations

AMC Management

Prior experience managing or coordinating Annual Maintenance Contracts

Driving Licence

Valid UAE driving licence — mandatory. Manual transmission preferred

Languages

Excellent English (written and verbal) required. Arabic or additional language an advantage

IT Skills

Proficient in Microsoft Office / Google Workspace; comfortable using service management software and CRM platforms

PERSONAL ATTRIBUTES

• Technically confident with the ability to define and defend scope decisions to customers and management. Highly organised — able to manage multiple open jobs and site inspections simultaneously without losing attention to detail. Commercially minded — understands the link between accurate scoping, correct pricing, and company profitability. A natural leader who earns respect through knowledge and behaviour, not rank. Calm under pressure with the ability to resolve on-site issues independently. Customer-first mindset — treats every home as a professional responsibility. A self-starter who can operate with minimal supervision and takes ownership of outcomes. Ethical and honest — represents the company's values and code of conduct at all times.

KEY PERFORMANCE INDICATORS (KPIs)

Performance will be formally reviewed quarterly and annually. The following KPIs form the basis of the performance review for this role:

KPI / Metric

Target / Benchmark

Review Frequency

Weight

Site Inspection Turnaround

Scope report submitted within 24 hours of site visit

Monthly

15%

Quote Accuracy Rate

≤5% variance between quoted and actual job cost

Monthly

15%

AMC Contract Renewals

90%+ AMC renewal rate

Quarterly

15%

Quality Control Pass Rate

≥95% of jobs pass QC inspection at first check

Monthly

15%

Technician Performance Score

Team avg. ≥4.0/5 on performance reviews

Quarterly

10%

Customer Satisfaction (NPS)

Average site visit score ≥4.5/5

Monthly

15%

Procurement Accuracy

Zero jobs delayed or failed due to incorrect materials spec from engineer

Monthly

10%

Compliance & Safety

Zero safety incidents attributable to inadequate supervision

Monthly

5%

EMPLOYMENT CONDITIONS — UAE LEGAL REFERENCE

Contract Type

Fixed-Term (max 3 years), MOHRE-registered — Federal Decree-Law No. 33 of 2021

Probation

6 months — Art. 9. Terminable without notice by company; 2 weeks' notice by employee

Annual Leave

30 calendar days per year — Art. 29

Sick Leave

15 days full pay, 30 days half pay, 30 days unpaid — Art. 31

Health Insurance

Mandatory DHA Essential Benefits Plan (EBP) — Dubai Law No. 11 of 2013

EOSG

21 days basic salary/year (years 1–5); 30 days/year (beyond 5 years) — Art. 51

Visa

Company-sponsored UAE Employment Visa (MOHRE Tasheel+ GDRFA)

WPS

Salary paid monthly via UAE Wages Protection System (WPS)

To apply, please send your CV to: info@thefabcrew.com

The Fab Crew | SR11, Al Merdas Complex, Street 3, DIP 1, Dubai | +971 4 332 2856 | thefabcrew.com | License 1027323

Job Types: Full-time, Contract
Contract length: 24 months

Work Location: In person