Technical Services Consultant

About the Role:

As a Wrike Technical Consultant, you will be at the forefront of customer innovation, helping them unlock unprecedented levels of productivity. Your mission is to design and deploy advanced solutions that establish Wrike as the central orchestrator of work across our customers' application ecosystems. This role requires you to become a master of the Wrike API, our complete solution stack (Wrike Integrate, Wrike Analyze), and the ever-evolving landscape of AI technologies. Through hands-on implementation and strategic consultation, you will build intelligent workflows that deliver immediate, measurable impact. We are looking for a passionate, quick-learning consultant who can architect solutions and guide our customers to success.

Your Impact:

• Strategic Solution Design: Act as a technical advisor, partnering with customers to understand their core business challenges and designing innovative solutions that leverage the Wrike platform and integrated AI to drive significant value and ROI.
• Hands-On Implementation & Integration: Take ownership of the end-to-end technical delivery, building and configuring robust integrations and automated workflows using platforms like Workato to connect Wrike seamlessly into the customer's tech stack.
• Customer Enablement & Documentation: Create clear, comprehensive documentation and provide knowledge transfer to empower customers, ensuring they are confident in managing and scaling their new solutions long-term.
• Technical Health & Optimization: Proactively troubleshoot, test, and optimize customer solutions to ensure they are performant, reliable, and continuously delivering the expected outcomes.
• Product Mastery & Advocacy: Develop deep expertise in Wrike's entire product suite and the broader AI landscape, acting as a go-to resource for customers and internal teams on technical capabilities and best practices.
• Process & Knowledge Contribution: Continuously improve our delivery processes and contribute to our internal knowledge base, enhancing the quality and efficiency of our services for all customers.
• Community Leadership: Actively engage with the Wrike community, sharing insights, code samples, and innovative use cases that inspire and enable other users.

Your Qualifications:

• Bachelor's Degree from a recognized university
• Experience with Integration Platforms as a Service (iPaaS) like Workato, TIBCO, Dell Boomi, or MuleSoft.
• Strong working knowledge of APIs (REST/SOAP) and data structures (JSON/XML).
• Coding experience (e.g., Java, Python, or similar) for the purpose of scripting, integration, and data manipulation.
• Experience with data visualization tools such as PowerBI or Tableau.
• Understanding of major technology trends, especially in enterprise application integration and the practical application of AI/ML.

Standout Qualities:

• Proficiency with shell scripting and other automation tools.
• Experience with cloud business applications (e.g., Workday, NetSuite, Salesforce, ServiceNow).
• Deep vertical expertise in any of our core business workflows (campaign management, creative production, client-service delivery, product lifecycle management, or Project Portfolio Management

Interpersonal Skills:

• Collaborative: Thrives in a dynamic, AI-driven team environment with a passion for making an impact.
• Analytical: Strong critical thinking skills with an innovative mindset focused on driving AI adoption.
• Organized: Ability to effectively prioritize tasks and manage time in a fast-paced environment.
• Communicative: Excellent written and oral communication skills, with a talent for explaining complex AI concepts to non-technical stakeholders.
• Curious: A fast learner who independently researches AI trends and can quickly adapt to emerging technologies.
• Proactive: A natural problem-solver who is ready to take on new AI-related initiatives as they arise.

Why Join Wrike

• 10 days of National and Festival Holidays per year (eight fixed, two flexible)
• 18 days of paid vacation per year
• 14 days of sick leave with a medical certificate per year
• 5 uncertified sick days per year
• Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000. Free health checkup for employees
• Personal Accident Insurance: Rs 50,00,000
• Term Life Insurance: Rs 50,00,000
• Up to 26 weeks of paid maternity leave for the first two children
• 4 weeks of paid parental leave
• 2 days off for volunteering with nonprofit charities
• Broadband/Internet Reimbursement: INR 1500 per month
• Full-stocked pantry and complimentary lunch
• Hybrid work model

Your recruitment buddy will be Nandini Singh, Sourcing Recruiter.

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