Technical Services Representative (WTX) - Plunger Lift

Well Master Corporation is hiring a Technical Services Representative to cover the Permian Basin Territory. This position can be based anywhere in West Texas (including but not limited to Midland, TX; Odessa, TX; and San Angelo, TX).

Headquartered in Golden, Colorado, Well Master Corporation engineers, manufactures and distributes the most durable and innovative artificial lift systems available with an unrelenting commitment to quality. We’re an innovative company who values our customers, employees and vendors and we love to win!

SUMMARY OF JOB RESPONSIBILITIES:

The Technical Services Representative (Rep) is an entry-level sales and customer service role responsible for primarily providing dedicated support to one of our customers in the assigned area with occasional back-up service to other customers in the area. Working with members of Well Master’s sales and engineering teams, the Technical Services Rep uses technical knowledge of products and services, manages customer relationships to achieve sales goals, and executes service plans for the assigned account. The Technical Services Rep develops and maintains relationships with the customer with a focus on maintaining and growing the account through excellent service.

The ideal candidate will have operations and/or optimization experience with plunger lift wells and understand common operating issues as they relate to plunger lift.

REPORTING TO: Technical Services Manager, with direct instruction from the Director of US Sales and President/CEO

DUTIES AND RESPONSIBILITIES:

• Effectively maintains, retains, and builds Well Master’s relationship with the customer by providing excellent customer service and educating on the benefits of Well Master products and services.
• Supports the customer with plunger lift evaluation and optimization by determining the best product(s) for each well.
• Diagnoses and troubleshoots plunger lift issues.
• Responds to customer concerns about the company and its products and provides customer feedback on various aspects of service quality.
• Executes action plans and service projects.
• Completes field tickets accurately, following Well Master procedures.
• Utilizes Customer Relationship Management tools to record / maintain customer contact data and track customer progress.
• Travels to visit customers daily to deliver products to stock consignment inventory locations and fulfill sales orders.
• Participates in sales meetings and continuing education to strengthen product knowledge and improve sales techniques.
• Conducts cycle counts and maintains accurate inventory at all locations within assigned region.

A successful Technical Services Rep will be customer-focused and service-driven with a passion for working with customers and other members of the Well Master team.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS, AND REQUIRED ABILITIES:

• Professional presence and ability to connect, cultivate, and create lasting relationships with customers from a variety of backgrounds
• Highly organized and self-motivated; handles multiple projects
• Ability to define problems, collect and analyze data, establish facts, and draw valid conclusions
• Strong customer service skills
• Adept communicator
• Proficient with email and office applications; prior experience with electronic ticketing and CRM is a plus

EDUCATION, EXPERIENCE, AND OTHER REQUIREMENTS:

• High school diploma required
• Plunger lift operations & optimization experience required
• Maintenance of a valid driver’s license and an acceptable driving record required
• Some college preferred

In compliance with Colorado’s “Equal Pay for Equal Work Act,” the Company provides the following information:

COMPENSATION & BENEFITS:

• Job Type: Full-time
• Base Salary: $35.00 - $40.00 hourly
• Choice of health care plans with company contribution towards premiums
• FSA and HSA plans available
• Dental & vision plans available
• Company-paid short-term and long-term disability and life insurance
• 401(k) plan: Safe Harbor Match – 100% of first 1% contribution and 50% on next 5% contribution – total of 3.5% match on 6% contribution
• Voluntary supplemental life insurance, legal & ID theft protection benefits
• Paid Time Off: 3 weeks annually, earned on an accrual basis
• Paid Holidays: 10 days annually
• A great work culture!

Job Type: Full-time

Pay: $35.00 - $40.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person